Password won't work

Discussions around using and interfacing with the Church MLS program.
jkstutz
New Member
Posts: 2
Joined: Mon Feb 17, 2014 10:01 pm

Password won't work

Postby jkstutz » Sun Jun 01, 2014 1:47 pm

I'm the Ward Clerk, and trying to edit an existing username. Username has worked in the past. However, no matter what we change the password to, and save/submit, when I log-out, he is not able to sign in, getting an error that the username/password don't match. Anyone seen this before?

danpass
Member
Posts: 342
Joined: Wed Jan 24, 2007 5:38 pm
Location: Oregon City, OR
Contact:

Re: Password won't work

Postby danpass » Sun Jun 01, 2014 2:00 pm

Last year, a ward clerk reported having this problem with a particular user that could no longer log into MLS. Within a few days, but before I had a chance to personally investigate, the problem went away. We were never able to identify what, if any, action or event cleared it up.

russellhltn
Community Administrator
Posts: 20743
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Password won't work

Postby russellhltn » Sun Jun 01, 2014 3:14 pm

I wonder if MLS has a lockout for too many tries?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jkstutz
New Member
Posts: 2
Joined: Mon Feb 17, 2014 10:01 pm

Re: Password won't work

Postby jkstutz » Sun Jul 20, 2014 3:33 pm

So what's my next course of action? Contact the Stake Tech specialists? Is there an MLS office for the church?

User avatar
aebrown
Community Administrator
Posts: 14689
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Password won't work

Postby aebrown » Sun Jul 20, 2014 5:38 pm

jkstutz wrote:So what's my next course of action? Contact the Stake Tech specialists? Is there an MLS office for the church?

First you would contact the stake clerk or stake technology specialist. Then if he can't help you, he can contact the Global Service Center.

techgy
Community Moderators
Posts: 3174
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

Re: Password won't work

Postby techgy » Mon Jul 21, 2014 9:59 am

I assume that you've verified that Caps lock is not on...just a thought.


Return to “MLS Support, Help, and Feedback”

Who is online

Users browsing this forum: No registered users and 1 guest