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Send/Receive Errors Today

Posted: Sun Sep 21, 2008 2:38 pm
by mkmurray
All of the computers in our stake (well, maybe it's just our building) seem to be having troubles connecting with CHQ through Send/Receive in MLS. An Afaria error comes up (can't remember the code) which says there was a timeout. MLS actually froze on me the time I tried. Our other clerks and secretaries have been able to get the error without freezing.

This started happening for us some time between 1:00pm MDT and 3:00pm MDT and is still going on right now. Anyone else having this issue?

Posted: Sun Sep 21, 2008 2:48 pm
by 1historian-p40
Our ward in northern california had same error this afternoon. We got a partal transmission, and then it timeed out the next 3 attempts

Posted: Sun Sep 21, 2008 3:11 pm
by ffrsqpilot
Units within the Montrose Stake all had the same problem - no connection with Salt Lake. Seems to be a fairly widespread outage!

Posted: Sun Sep 21, 2008 3:27 pm
by childsdj
The engineers have been working on the problem. It appears that all connections have bee dropping since around 1 p.m. MST. If I hear of a resolution, I will post it.

Posted: Sun Sep 21, 2008 3:57 pm
by byu87clerk-p40
5:00 MDT and transmissions still timing-out in Provo, UT. Have tried both dialup and internet transmission. MLS freezes if you hit OK but not if you click the red X in the top-right of the window.

Posted: Sun Sep 21, 2008 4:54 pm
by mamadsen
DJC wrote:The engineers have been working on the problem. It appears that all connections have bee dropping since around 1 p.m. MST. If I hear of a resolution, I will post it.


It sounds like changing the dialer number won't work in this case as the problem is with all connections. By the way, is there a location in the forum that has informational documentation, like the list of dialer numbers?

Communication idea: At least on Sundays, what about sending text messages to stake clerks or STS's when a problem is identified. This message would briefly explain the problem and expected resolution, if known. This would be helpful to give the clerks and STS's a heads up for when the other calls start coming. One benefit would be that we would know that it is a system wide problem or an issue with a local unit.

Stake clerks and STS's would be able to opt in to these text messages in their profiles.

Posted: Sun Sep 21, 2008 5:13 pm
by ajtarb
Having the same trouble in SE Idaho - Afaria #2 timeout error. I agree with MRK - it would be nice to check out a blog spot or something that provided some headsup on corrective issues and timeframes etc.

Posted: Sun Sep 21, 2008 5:17 pm
by mkmurray
byu87clerk wrote:5:00 MDT and transmissions still timing-out in Provo, UT. Have tried both dialup and internet transmission. MLS freezes if you hit OK but not if you click the red X in the top-right of the window.

Thank you for the solution. Will you clarify something though? Hit the Red X on which screen? The Afaria error, or the "Send/Receive Cancelled" screen after that?

Posted: Sun Sep 21, 2008 5:19 pm
by Mikerowaved
Could this be related to our ASA firewall suddenly not filtering correctly this afternoon? After a full power cycle of all the related equipment, it still is accepting a connection to gambling.com. I know people don't regularly "test" the blocking capabilities of their firewall, but we were trying to check out some sites one of our Bishops wanted unblocked and we found they were all working. That's when we did a deeper test and were surprised by the results.

Mike

Clerk Support MLS Transmission Status gives wrong message

Posted: Sun Sep 21, 2008 5:28 pm
by aebrown
Along the lines of communication with clerks regarding MLS server problems that cause transmission errors:

When you call Clerk Support at x23500, then push 3 for MLS Technical issues, option 1 is for MLS Transmission Status. In the past, this option has been helpful in reporting the server status. But today, it's not helpful at all. It gives the totally wrong message.

The message it gives is something like:

The stake financial summary for July will be late this month.... the corrected statements were printed out on August 18...


And then it hangs up on you. There is nothing about MLS Transmission Status.

When these problems occur, there are thousands of clerks wondering what is wrong. It wouldn't be that hard to set up some simple means off of clerk.lds.org for people to check on the status. With more and more wards being connected to the Internet, this would give an easy way for clerks to know what is going on. At the very least, put an accurate, helpful message on the phone menu for Clerk Support.