Information not appearing in tools app

Discussions around using and interfacing with the Church MLS program.
jayriggity
New Member
Posts: 26
Joined: Tue Apr 03, 2012 9:28 pm

Information not appearing in tools app

Postby jayriggity » Sun Apr 27, 2014 1:07 pm

Some information that is entered in MLS, is not appearing in some people's Tools App.

Example: a ward member's address is entered into MLS. When I, the ward clerk, look at her record in Tools, I can see that address. Same goes for the Bishop. However, when the RS President, EQ president, YM president, and anyone else I have asked, has looked up this member in Tools, the address does not appear. Everyone updated their phone apps, and synced with the system. Still, the clerk and bishop are the only ones who could see the address.

This problem seems to be present with a few other member records too - phone numbers, adresses, etc, sometimes missing for some people.

Any idea what's causing this? Is the information made private or something so that only certain leadership can see it?

Thanks!!

russellhltn
Community Administrator
Posts: 20734
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Information not appearing in tools app

Postby russellhltn » Sun Apr 27, 2014 2:06 pm

Those families have elected to make thier information visable to "leadership only".
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

eblood66
Senior Member
Posts: 2025
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Information not appearing in tools app

Postby eblood66 » Sun Apr 27, 2014 2:10 pm

jayriggity wrote:Some information that is entered in MLS, is not appearing in some people's Tools App.

Example: a ward member's address is entered into MLS. When I, the ward clerk, look at her record in Tools, I can see that address. Same goes for the Bishop. However, when the RS President, EQ president, YM president, and anyone else I have asked, has looked up this member in Tools, the address does not appear. Everyone updated their phone apps, and synced with the system. Still, the clerk and bishop are the only ones who could see the address.

This problem seems to be present with a few other member records too - phone numbers, adresses, etc, sometimes missing for some people.

Any idea what's causing this? Is the information made private or something so that only certain leadership can see it?

Thanks!!

Members can set information (such as their phone number, address or email) as private and that information will only be visible to ward level leadership (basically the bishopric, clerks and executive secretary). This is done in the Directory on lds.org (https://lds.org/directory). Clerks can also change these privacy settings for members (also using the online directory) but should only do so with their permission. These privacy settings aren't available in MLS.

jayriggity
New Member
Posts: 26
Joined: Tue Apr 03, 2012 9:28 pm

Re: Information not appearing in tools app

Postby jayriggity » Sun Apr 27, 2014 2:30 pm

thanks everyone!

FWIW, the reason this came up is that we had a member complaining that her address was not available to leadership (e.g., the RS president). The member of course doesn't think she ever set anything as private, or "leadership only," but I guess she must have (or perhaps I did?). I've now gone in and changed it.

Thanks again!

russellhltn
Community Administrator
Posts: 20734
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Information not appearing in tools app

Postby russellhltn » Sun Apr 27, 2014 2:46 pm

For whatever reason RS/EQ President isn't considered "leadership".

Some people have complained that the privacy settings change themselves, but we haven't tracked that down.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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