Error printing Financial Statement...

Discussions around using and interfacing with the Church MLS program.
mburbidg
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Joined: Sat Jun 16, 2012 2:03 pm

Error printing Financial Statement...

Postby mburbidg » Sun Feb 23, 2014 2:48 pm

We cannot print our monthly financial statement because of an application error received when we print. A dialog with the following message appears when we print the monthly financial statement:

Exception javax.print.PrintException: java.awt.print.PrintException: A StartDocPrinter call was not issued.

How can this error be resolved?

Michael-

jdlessley
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Re: Error printing Financial Statement...

Postby jdlessley » Sun Feb 23, 2014 4:59 pm

Is this print error only with financial statements in MLS or is this a general print function error for MLS?

MLS printer problems for financial statements (PDF documents) has been reported for several years. We have not been able to identify a single cause. Nor have there been any universal solutions. It appears that the printing of PDF documents from MLS, financial statements and so on, is sensitive to the print driver used. One thing that has worked for past print problems for financial statements is to make sure the printer selected in the print dialogue is one that is compatible with MLS.

There are many other things to try. We need to know what specific steps you take to print and what dialogue box options you have selected. Is there more than one print driver (printers) available in the print dialogue? Which ones have you tried? Which ones cause this print errror? Have any changes been made to printers recently, updates?

Did the print problems start after an update to MLS? If so there could be a problem with MLS's JRE installation. This cause is not likely if all other MLS print functions are not having problems.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

mburbidg
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Joined: Sat Jun 16, 2012 2:03 pm

Re: Error printing Financial Statement...

Postby mburbidg » Sun Feb 23, 2014 8:26 pm

I'm not at the church right now, so I can't answer all the questions. This is not a general print function error with MLS. Many other printing operations work in MLS.

We will get over to the church and try to get more information to answer your questions specifically.

Thanks,
Michael-

jamesthayn
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Joined: Sun Jul 12, 2015 11:50 am

Re: Error printing Financial Statement...

Postby jamesthayn » Sun Sep 20, 2015 1:30 pm

We are also having the same issue. Was there any solution? We are using a Xerox Phaser 3250. The only time we get this error is when we try to print from the Financial Statement Preview window. Any other area works fine (IOS, All other Financial Statements, etc) We are also on a Dell Optiplex 7020 running Window 7.

lajackson
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Re: Error printing Financial Statement...

Postby lajackson » Sun Sep 20, 2015 1:48 pm

It appears this is still a problem. Some have been able to work around the problem by printing to a pdf file (CutePDF, for example), and then printing directly from that file using the operating system.

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Biggles
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Location: Watford, England

Re: Error printing Financial Statement...

Postby Biggles » Sun Sep 20, 2015 2:13 pm

I'm also having this same problem and have to use the CutePDF workaround.

I've carried out all the workarounds suggested by the MLS support team. This includes totally uninstalling MLS, deleting the specific Java installation and all the files/folders under the LDS Church folder. Also some files under another hidden folder. Sorry can't remember all the specifics. Rebooting the computer and then doing a fresh install!


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