MLS will not transmit

Discussions around using and interfacing with the Church MLS program.
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rknelson
Member
Posts: 124
Joined: Tue May 01, 2007 3:13 pm
Location: Oregon

MLS will not transmit

#1

Post by rknelson »

Location - Clearlake Ward (271403), Kiezer Oregon Stake (508276), MLS will not transmit (send/receive changes). We keep getting an error message (Error: 2 "unauthorized"). Same message regardless of who tries to transmit (Ward Clerk, Stake Asst Clerk/Technology, etc.).

We have rebooted the computer several times (both as a restart, and also with shutdown and turn power off), with no difference.

There is nobody available by phone to reset this from the SLC end. What do we need to do in order to resolve this so that we can do tithing (& finance transmissions) today?
jdlessley
Community Moderators
Posts: 9860
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: MLS will not transmit

#2

Post by jdlessley »

[Moderator note: This thread was split from the MLS 3.6.2 Release thread because the topics are different. Please follow the Code of Conduct which states, "Do not start a new topic in an existing thread; instead start a new thread."]

Is this error occurring following the update to MLS version 3.6.2? Have you tried to do a complete install of MLS using the installer downloaded from the RKATS site on top of the current installation?

Has MLS been moved from one computer to another? If so, then contact LUS on Monday to have the security token reset.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Gary_Miller
Senior Member
Posts: 1222
Joined: Thu Dec 08, 2011 10:42 am
Location: Emmett, Idaho

Re: MLS will not transmit

#3

Post by Gary_Miller »

Is this happening when your trying to authenticate a donation batch. If so it could be that the persons doing the authentication are not in a Standard Position or one that is authorized to authenticate a donation batch.
russellhltn
Community Administrator
Posts: 34421
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: MLS will not transmit

#4

Post by russellhltn »

rknelson wrote:There is nobody available by phone to reset this from the SLC end. What do we need to do in order to resolve this so that we can do tithing (& finance transmissions) today?
I think you're going to have to wait until tomorrow to call in a reset.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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