MLS will not transmit

Discussions around using and interfacing with the Church MLS program.
rknelson
Member
Posts: 79
Joined: Tue May 01, 2007 2:13 pm
Location: Oregon

MLS will not transmit

Postby rknelson » Sun Nov 17, 2013 2:07 pm

Location - Clearlake Ward (271403), Kiezer Oregon Stake (508276), MLS will not transmit (send/receive changes). We keep getting an error message (Error: 2 "unauthorized"). Same message regardless of who tries to transmit (Ward Clerk, Stake Asst Clerk/Technology, etc.).

We have rebooted the computer several times (both as a restart, and also with shutdown and turn power off), with no difference.

There is nobody available by phone to reset this from the SLC end. What do we need to do in order to resolve this so that we can do tithing (& finance transmissions) today?

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: MLS will not transmit

Postby jdlessley » Sun Nov 17, 2013 2:40 pm

[Moderator note: This thread was split from the MLS 3.6.2 Release thread because the topics are different. Please follow the Code of Conduct which states, "Do not start a new topic in an existing thread; instead start a new thread."]

Is this error occurring following the update to MLS version 3.6.2? Have you tried to do a complete install of MLS using the installer downloaded from the RKATS site on top of the current installation?

Has MLS been moved from one computer to another? If so, then contact LUS on Monday to have the security token reset.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

Gary_Miller
Senior Member
Posts: 1217
Joined: Thu Dec 08, 2011 10:42 am
Location: Emmett, Idaho

Re: MLS will not transmit

Postby Gary_Miller » Sun Nov 17, 2013 3:54 pm

Is this happening when your trying to authenticate a donation batch. If so it could be that the persons doing the authentication are not in a Standard Position or one that is authorized to authenticate a donation batch.

russellhltn
Community Administrator
Posts: 20749
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: MLS will not transmit

Postby russellhltn » Sun Nov 17, 2013 5:11 pm

rknelson wrote:There is nobody available by phone to reset this from the SLC end. What do we need to do in order to resolve this so that we can do tithing (& finance transmissions) today?


I think you're going to have to wait until tomorrow to call in a reset.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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