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Why is MLS hanging on "updating finance" more often?
Posted: Mon Jul 15, 2013 2:35 pm
by aclawson
A ward is having MLS hang on "updating finance" at least every other week, always on the CUBS_TO_MLS...SYNC.xml file
The status shows "success" but it hangs there anyway and problems with MLS are frequent.
To make matters more interesting, I just received the file from SLC that should unlock my finance function - but even though the processing is reported to be complete the finance section is still locked. I think this is proof positive that the process has a bug and is not terminating correctly.
Re: Why is MLS hanging on "updating finance" more often?
Posted: Mon Jul 15, 2013 2:43 pm
by aclawson
And, once again, "an error occurred".
Re: Why is MLS hanging on "updating finance" more often?
Posted: Mon Jul 15, 2013 2:52 pm
by russellhltn
Call Local Unit Support.
Re: Why is MLS hanging on "updating finance" more often?
Posted: Mon Jul 15, 2013 3:53 pm
by aclawson
I have. Repeatedly.
Re: Why is MLS hanging on "updating finance" more often?
Posted: Mon Jul 15, 2013 3:57 pm
by russellhltn
Is the status just hung? I remember others saying to press F9 and see if it's really downloading more stuff or if it's done.
Re: Why is MLS hanging on "updating finance" more often?
Posted: Mon Jul 15, 2013 4:16 pm
by aclawson
I did that and it generated another one of those "an error occurred" messages.
I did a send/receive and got the more verbose "an error has occurred, contact your stake clerk" messages but it tried to do a send/receive in the background anyway, but hung on the "transferring data" splash.
Cancel that and I get the white MLS window with "an error occurred" no matter what I try to do, so I have to force close MLS.
Log back into MLS and the finance menu is still locked out saying it needs to receive a file. Do send/receive again. An error occurred, contact your stake clerk. Can't log out of MLS or exit - an error occurred. Click the red x in the upper corner, do you want to log out? Yes. An error occurred. Kill the MLS process in task manager...
Re: Why is MLS hanging on "updating finance" more often?
Posted: Mon Jul 15, 2013 4:31 pm
by aebrown
aclawson wrote:I just received the file from SLC that should unlock my finance function - but even though the processing is reported to be complete the finance section is still locked. I think this is proof positive that the process has a bug and is not terminating correctly.
I think this is proof positive that this ward's database is corrupted in some way. What you are describing is certainly not normal behavior. Whatever is causing your other problems is most likely causing the processing of the unlock file to terminate prematurely.
I know you have called Local Unit Support repeatedly, but they are the gatekeepers to the developers, who are the ones that can fix the database.