Error While Generating Print Jobs

Discussions around using and interfacing with the Church MLS program.
randalloveson
New Member
Posts: 2
Joined: Fri May 31, 2013 4:59 pm

Error While Generating Print Jobs

Postby randalloveson » Tue Jun 11, 2013 4:06 pm

Ever since a change of computers, I have been unable to print reports from CDE (not at the time of sending records nor while attempting to print monthly reports). Immediately after any action that would generate a print job, an error occurs stating (translated from Spanish):

"An error occurred while attempting to generate the print job."

This has been a serious problem lately since as far as I can tell there is no other way to preserve data sent via CDE to Salt Lake... it seems to erase everything (or store it in some unreadable binary format) upon sending the information.

Any help would be greatly appreciated!

russellhltn
Community Administrator
Posts: 20781
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Error While Generating Print Jobs

Postby russellhltn » Tue Jun 11, 2013 5:24 pm

Are you able to print anything from your browser?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

randalloveson
New Member
Posts: 2
Joined: Fri May 31, 2013 4:59 pm

Re: Error While Generating Print Jobs

Postby randalloveson » Wed Jun 12, 2013 12:07 pm

I haven't experienced problems printing from any other program.

I have also attempted a thorough uninstall/re-install without success.

russellhltn
Community Administrator
Posts: 20781
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Error While Generating Print Jobs

Postby russellhltn » Wed Jun 12, 2013 1:34 pm

Most of us don't know much about CDE. You may have better luck contacting the unit support that covers your area.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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