Tech Forum

Recently, a batch was processed with the wrong amount, and when we were notified by the bank about the discrepancy, we tried to correct the wrong donation amount. However the system says we can't change the amount on a closed batch.

How can we correct the error on the closed batch?

Thanks

Closed batches can only be corrected by the administration office. Contact LUS to make the correction. You will need to have all the vital information regarding the error and the correct donation amounts or instrument (coin, currency check) amounts.