Change donation amount on closed batch

Discussions around using and interfacing with the Church MLS program.
neptunecentury
New Member
Posts: 6
Joined: Fri Feb 22, 2013 7:01 pm

Change donation amount on closed batch

Postby neptunecentury » Thu May 30, 2013 5:05 pm

Recently, a batch was processed with the wrong amount, and when we were notified by the bank about the discrepancy, we tried to correct the wrong donation amount. However the system says we can't change the amount on a closed batch.

How can we correct the error on the closed batch?

Thanks

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Change donation amount on closed batch

Postby jdlessley » Thu May 30, 2013 8:21 pm

Closed batches can only be corrected by the administration office. Contact LUS to make the correction. You will need to have all the vital information regarding the error and the correct donation amounts or instrument (coin, currency check) amounts.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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