New printer added now checks wont print

Discussions around using and interfacing with the Church MLS program.
TerryLittlewood
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Joined: Wed Jun 27, 2012 11:04 am
Location: Pleasant View, Utah

New printer added now checks wont print

Postby TerryLittlewood » Sun Apr 28, 2013 11:30 am

We've recently added a new printer that is accessed via internet. All reports print fine from MLS except for when we try to print a check. When a check is printed it sends the postscript data which prints out as jibberish on the checks and uses a lot of paper if not shut off quickly.
What is different in the way MLS prints checks than the way it prints all other reports?
The printer we are using is a Xerox Phaser 3635MFP.
It is connected to a router thru a Lantronix xPrint server to allow printed from wireless devices (i.e. iOS devices). Everything has been working properly until the check printing fiasco. Even after that, the other MLS printing works fine. Is there something unique about checks?

aclawson
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Joined: Fri Jan 19, 2007 6:28 pm
Location: Commerce Twp, MI

Re: New printer added now checks wont print

Postby aclawson » Sun Apr 28, 2013 12:24 pm

Drivers up to date on the PC and firmware up to date on the printer?

russellhltn
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Location: U.S.

Re: New printer added now checks wont print

Postby russellhltn » Sun Apr 28, 2013 12:53 pm

Clearly the job is reaching the printer, but the printer doesn't understand it.

You might check and see if the printer itself is configured correctly.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

TerryLittlewood
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Posts: 15
Joined: Wed Jun 27, 2012 11:04 am
Location: Pleasant View, Utah

Re: New printer added now checks wont print

Postby TerryLittlewood » Tue Apr 30, 2013 7:55 pm

All of the reports we've tried so far from MLS work fine. Its just when it prints checks that it does not work. Is there a system requirements for MLS (and the finance portion) that defines what type of printer is required? I have the option of loading either a PS driver or a PCL. Would that make a difference printing checks?

russellhltn
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Location: U.S.

Re: New printer added now checks wont print

Postby russellhltn » Tue Apr 30, 2013 8:06 pm

TerryLittlewood wrote:I have the option of loading either a PS driver or a PCL. Would that make a difference printing checks?


It might. I tend to favor PCL. So if you only loaded the PS, you might try that.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
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Location: US

Re: New printer added now checks wont print

Postby lajackson » Tue Apr 30, 2013 8:20 pm

TerryLittlewood wrote:I have the option of loading either a PS driver or a PCL. Would that make a difference printing checks?

When MLS first came out, PCL was required for the printer. It would not address PostScript. Loading the PCL drivers may solve your problem.

TerryLittlewood
New Member
Posts: 15
Joined: Wed Jun 27, 2012 11:04 am
Location: Pleasant View, Utah

Re: New printer added now checks wont print

Postby TerryLittlewood » Sun May 05, 2013 12:05 pm

Reloaded printer drivers using only the PCL drivers (not the PS drivers) and things seem to be working properly now. Thank you for your help.


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