Unable to remove custom calling (and member called to it)

Discussions around using and interfacing with the Church MLS program.
harrisongrim
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Joined: Sun Mar 17, 2013 12:46 pm

Unable to remove custom calling (and member called to it)

Postby harrisongrim » Sun Mar 17, 2013 12:52 pm

We have a custom position in our Relief Society (Fellowship Chair), and there is also a sister who was called to that position, but for some reason the position shows up in black type (not blue; unable to click on it) and there is no option to remove the calling. I have tried deleting the custom position from the custom positions list and adding it again, but that has not eliminated this line from the Relief Society calling list.

Does anyone have any suggestions on how to correct this?

Thanks,

Harrison

russellhltn
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Location: U.S.

Re: Unable to remove custom calling (and member called to it

Postby russellhltn » Sun Mar 17, 2013 3:49 pm

Where are you looking? In MLS or on-line?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
Church Employee
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Location: Farmington, UT, USA

Re: Unable to remove custom calling (and member called to it

Postby jonesrk » Sun Mar 17, 2013 11:11 pm

harrisongrim wrote:We have a custom position in our Relief Society (Fellowship Chair), and there is also a sister who was called to that position, but for some reason the position shows up in black type (not blue; unable to click on it) and there is no option to remove the calling. I have tried deleting the custom position from the custom positions list and adding it again, but that has not eliminated this line from the Relief Society calling list.

Does anyone have any suggestions on how to correct this?

Thanks,

Harrison

I believe this was caused during a short period of time when MLS and CDOL were interpreting parts of custom positions differently. The way to get it cleaned up is outlined in Correcting duplicate or missing callings.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

Braden89
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Joined: Sun Aug 24, 2014 1:55 pm

Re: Unable to remove custom calling

Postby Braden89 » Sun Aug 24, 2014 2:22 pm

We have had a similar problem for quite some time that took effect after an MLS update. Some custom callings became unselectable (the black font in the attached picture highlighted with a red box) and unable to be removed (lack of remove option highlighted by a red box). The only way that this disappears has been when the member's records move out of the ward. The callings cannot be edited, the member cannot be removed from the calling, and the entire position cannot be removed either.

This also happens with some custom callings that have been made since the error first occurred months ago; we are not sure what triggered this to happen or what triggers the error to continue to occur because only some custom callings are affected. Perhaps its random, perhaps not.

This is quite troublesome because when a callings are printed, viewed on LDS.org, or viewed with the LDS Tools app it shows that some members have callings that they actually no longer have because this error prevents us from releasing/removing them from MLS records.

A request unit refresh was completed today according the instructions in the post above (https://tech.lds.org/wiki/Callings#Correcting_duplicate_or_missing_callings) and the refresh was recorded as being successful, but no changes were made to these calling errors.

I have attached a screenshot that shows some of the calling errors I'm describing. We are using MLS 3.7.2 and it is regularly updated.

Any ideas?
Attachments
MLS Calling Error.JPG
Black boxes hide private info; red boxes highlight errors
(39.62 KiB) Downloaded 302 times

russellhltn
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Re: Unable to remove custom calling (and member called to it

Postby russellhltn » Sun Aug 24, 2014 3:24 pm

I believe one way to deal with these problems is to use the tool for converting custom positions to standard ones. That requires admin permissions in MLS. Once converted to a standard position - any standard position, it can be edited.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

scgallafent
Church Employee
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Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Unable to remove custom calling (and member called to it

Postby scgallafent » Mon Aug 25, 2014 7:10 am

This is a bug that we have identified that will be fixed in MLS 3.7.3. That update should be ready in the next few weeks.

In the short term, you should be able to correct the problem by requesting a unit data refresh. I'm not sure why a refresh didn't fix it for you. I'll run some tests to see if there is anything odd going on that may have been missed.

ptrent
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Joined: Sun Nov 16, 2014 12:36 pm

Re: Unable to remove custom calling (and member called to it

Postby ptrent » Sun Nov 16, 2014 12:38 pm

I am on MLS 3.7.3_23200 and this problem still exists.

If you request a unit refresh, do you lose other customer callings?

Thanks
Peter

russellhltn
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Location: U.S.

Re: Unable to remove custom calling (and member called to it

Postby russellhltn » Sun Nov 16, 2014 12:45 pm

ptrent wrote:If you request a unit refresh, do you lose other customer callings?


Not if they're listed in CDOL. But you may lose anything not listed in CDOL. But you're going to lose it sooner or later anyway. So I'd do a print out and then do a refresh.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

scgallafent
Church Employee
Church Employee
Posts: 1048
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Unable to remove custom calling (and member called to it

Postby scgallafent » Tue Nov 18, 2014 9:49 am

russellhltn is correct.

The issue occurs because MLS isn't able to correctly identify custom callings that belong to the unit. In this case, the underlying data makes it looks like the custom calling is in a different unit.

We have made some major changes to the logic used to identify which callings belong in the unit that should fix this in MLS 3.7.4.


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