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MLS- Organization error
Posted: Wed Dec 12, 2012 6:28 pm
by grwharton
When going into MLS Organizations I get the following error:
All Organization menus and functions have been temoraily disabled until an organization synchronizatin file has been created and received from Church headquarters. With the exception of home and visiting teaching, you may continue to use other MLS functions. Please click "Send/Receive Change" in approximately 30 minutes for MLS to receive and process the file.
When I do this nothing happens or changes. Any thoughts?
Re: MLS- Organization error
Posted: Wed Dec 12, 2012 9:56 pm
by lajackson
Sometimes it takes longer than 30 minutes. Try another Send/Receive.
If you do not have anything by tomorrow, call Local Unit Support and let them know you are still locked out. They have been able to help get the file you need released.
Re: MLS- Organization error
Posted: Wed Dec 12, 2012 11:25 pm
by jonesrk
I just sent down a refresh from CDOL which should unlock the organizations.
Re: MLS- Organization error
Posted: Sun Dec 16, 2012 1:02 pm
by mbyronm
I'm having this same problem and no one in the bishopric seems to know the solution either. From the solution posted here, it sounds as though it's not something that I am able to do myself but need assistance from someone else. Is that true? and if so, who do I contact?
Re: MLS- Organization error
Posted: Sun Dec 16, 2012 1:42 pm
by russellhltn
mbyronm wrote:From the solution posted here, it sounds as though it's not something that I am able to do myself but need assistance from someone else. Is that true? and if so, who do I contact?
Assuming you are the clerk, you should be able to do a unit refresh to see if that helps.
Otherwise I think your two options are to wait for Monday and call Local Unit Support or hope that JonesRK sees your message.
Re: MLS- Organization error
Posted: Sun Dec 16, 2012 10:16 pm
by jonesrk
mbyronm wrote:I'm having this same problem and no one in the bishopric seems to know the solution either. From the solution posted here, it sounds as though it's not something that I am able to do myself but need assistance from someone else. Is that true? and if so, who do I contact?
I just sent you a refresh from CDOL. That should unlock the organizations section in MLS.
As a note for anyone else that is having this same problem, when you request a unit data refresh that will tell CDOL to send you a refresh, so you should be able to solve this without help from CHQ.