Donor Statements produces error "An error occurred"

Discussions around using and interfacing with the Church MLS program.
gbates
New Member
Posts: 5
Joined: Sat Aug 06, 2011 12:34 am

Donor Statements produces error "An error occurred"

Postby gbates » Mon Dec 10, 2012 12:41 pm

With MLS 3.5.1_21141, I cannot access Donor Statements (Finance > Tithing Settlement > Print Reports: Donor Statements). It pops up an error:

[An Error Occurred]
{Frowny face icon} An error occurred
[OK]

Restarting MLS or rebooting Windows did not resolve the problem. I didn't find more information for this problem in the forums, and I sent an in-MLS message to see if the admin office can help me.

Have others encountered this or know what causes the problem?

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Postby lajackson » Mon Dec 10, 2012 8:36 pm

In most cases where I have seen this error, the problem has been a corrupted database that needed to be reported to Local Unit Support and fixed by them.

gbates
New Member
Posts: 5
Joined: Sat Aug 06, 2011 12:34 am

Postby gbates » Tue Dec 11, 2012 12:36 pm

Thanks for the reply. I'll work this out with Local Unit Support then.


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