MLS callings updates to lds.org temporarily not available

[jonesrk]

Did I do something wrong?

You probably got hit by a CDOL bug, where we don't process all the changes that came from MLS . By following the instructions jdlessley gave you should be able to get it straightened out. Before you request the refresh you want to follow the instructions in the last paragraph to get any callings you have in MLS that aren't in CDOL sent up to CDOL.

I do have a fix for the CDOL dropping data problem and we are trying to get it into production before the weekend.

[jspector]

I am sitting here on Saturday morning. I tried all of the suggestions and I still have wrong people showing up in old callings. In these cases, they are duplicated to those who are currently in the calling. It also appears changes we made months ago are still not reflected on LDS.org.

Just reporting.

Thanks,

Jeff Spector
Ward Clerk
Black Forest Ward

[jdlessley]

Could you be more specific as to where the duplicates are appearing? Is it in MLS? In the online directory? In Leader and Clerk Resources? In CDOL?

What action specifically did you take? I know you said you tried all of the suggestions. If you can tell us what steps you took and what order you took them can help determine what follow on action is needed.

[jonesrk]

We were not able to get the fix into production yesterday. I have turned off processing for the weekend, so that on Monday when we get the fix in we can run all the changes, so they don't get lost. The downsides are that you won't see changes you make this weekend until about Tuesday, and trying to request a refresh won't send it down until then either.

[jspector]

Could you be more specific as to where the duplicates are appearing? Is it in MLS? In the online directory? In Leader and Clerk Resources? In CDOL?

What action specifically did you take? I know you said you tried all of the suggestions. If you can tell us what steps you took and what order you took them can help determine what follow on action is needed.

1. Removed released person from MLS
2. Added newly called person to MLS
3. Check LDS.org, old person and new person now there. Checked several times that week.
4. added the person back into calling on MLS and did send/receive
5. removed old person again.
6. Checked LDS.org throughout the week, still there
7. Requested Unit refresh Data
8. Removed old person from MLS.
9. Checked LDS.org, sveral times, person still there. In fact, a number of people released over the past year are still there.

thaks for your help,

Jeff

[jdlessley]

Ryan Jones, CDOL developer, posted after I did. His response tells us you will have to wait until Tuesday to see if the changes appear as they should. Tuesday doesn't mean Tuesday morning either. I would wait until Wednesday to really expect to see the changes.

[drepouille]

I believe both Clerk Resources and the CDOL show two stake clerks and two executive secretaries, but the stake MLS only shows one of each.

Dana Repouille
Unit 618039

[jonesrk]

The patch has been released and the files from this weekend are running now. They should be done before morning. I'll post again when it is caught up.

[jonesrk]

It is done.

[drepouille]

If MLS and CDOL are not the same then you need to follow the procedures in Correcting duplicate or missing callings.

That wiki article says, "After waiting for CDOL to process the request (usually within 15 minutes), do another Send/Receive to get the refresh."

I also looked at this wiki article:
https://tech.lds.org/wiki/Unit_data_ref ... he_refresh

It says, "This will send the request to the server at CHQ, which then takes 2-3 hours to process."

Maybe I am confusing different types of refresh requests.

Dana