Organization menu disabled until organization synchronization file has been recieved

Discussions around using and interfacing with the Church MLS program.
kmangum
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Organization menu disabled until organization synchronization file has been recieved

Postby kmangum » Fri Nov 16, 2012 3:54 pm

I'm not sure how to get this fixed. I'm able to access membership records and record financial transtactions but an unable to view callings and organizational data. I get the following when clicking on any fields in the organization section. "All Organization menus and functions have been temporarily disabled until an organization synchronization file has been created and recieved from Church headquarters. With the exception of home and visiting teaching, you may continue to use other MLS functions. Please click "Send/Receive Changes" in approximately 30 minutes for MLS to recieve and process the file" ... click OK.

Problem is that I've done send and recieve about 20 times over the past two weeks and that doesn't seem to work.

I can't find a helpdesk number to call to get this fixed.

Any ideas or help would be appreciated.

Thanks.

jdlessley
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Postby jdlessley » Fri Nov 16, 2012 4:22 pm

Contact local unit support (LUS). There are phone numbers at that link.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

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mnmpeterson
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Postby mnmpeterson » Mon Nov 19, 2012 8:04 am

I saw this same problem on our stake MLS yesterday. Guess I'll have to go in Tuesday or Thrusday when the support desk is open late unless someone has instructions for fixing it myself.

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mfmohlma
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Postby mfmohlma » Tue Nov 20, 2012 8:36 am

mnmpeterson wrote:Guess I'll have to go in Tuesday or Thrusday when the support desk is open late unless someone has instructions for fixing it myself.


You could also try starting with an email to MLS support. The fix may be able to be staged and be ready for your next send/receive at the church.

jonesrk
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Postby jonesrk » Tue Nov 20, 2012 11:01 am

CDOL had issues this weekend processing requests from MLS. That has been resolved and this weekend's requests are processing as we speak.
Ryan Jones
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aebrown
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Postby aebrown » Wed Nov 21, 2012 1:11 pm

JonesRK wrote:CDOL had issues this weekend processing requests from MLS. That has been resolved and this weekend's requests are processing as we speak.


Has the processing of those requests completed? I entered a calling on Sunday that still isn't showing up. And just to be sure, yesterday afternoon I changed the set apart flag on that calling and transmitted again. But now 20 hours later I'm still not seeing that calling on the Directory or CDOL.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

jonesrk
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Postby jonesrk » Wed Nov 21, 2012 2:07 pm

aebrown wrote:Has the processing of those requests completed? I entered a calling on Sunday that still isn't showing up. And just to be sure, yesterday afternoon I changed the set apart flag on that calling and transmitted again. But now 20 hours later I'm still not seeing that calling on the Directory or CDOL.

Yes the process has completed.
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk

jonesrk
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Postby jonesrk » Wed Nov 21, 2012 2:40 pm

aebrown wrote:Has the processing of those requests completed? I entered a calling on Sunday that still isn't showing up. And just to be sure, yesterday afternoon I changed the set apart flag on that calling and transmitted again. But now 20 hours later I'm still not seeing that calling on the Directory or CDOL.

I'm not sure what happened the first time, but I ran your file again to see what the error was and it worked. That's the good and bad news. Your position is now there, but I don't know what happened the first time to determine if it was a real problem :(.
Ryan Jones

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Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk

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aebrown
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Postby aebrown » Wed Nov 21, 2012 3:04 pm

JonesRK wrote:I'm not sure what happened the first time, but I ran your file again to see what the error was and it worked. That's the good and bad news. Your position is now there, but I don't know what happened the first time to determine if it was a real problem :(.


Well, I'm grateful for the good news -- indeed that new position is there. Thanks for your help with this!

But the bad news leaves me with an unsettled concern about how many other units might be in the same situation.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

cboudreaux
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Having the same problem...Have sent email thru MLS regarding the issue

Postby cboudreaux » Sun Nov 25, 2012 10:25 am

kmangum wrote:I'm not sure how to get this fixed. I'm able to access membership records and record financial transtactions but an unable to view callings and organizational data. I get the following when clicking on any fields in the organization section. "All Organization menus and functions have been temporarily disabled until an organization synchronization file has been created and recieved from Church headquarters.


I sent email through the MLS regarding this issue over two weeks ago, no answer. My Finance data is working. I just wish the Tech Support Gurus would pass some information out to the field, that they are having issues church wide--or sporatic.... Communication...
FoxRun Ward/Pensacola Stake


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