The calls are not updated

Discussions around using and interfacing with the Church MLS program.
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marranzino
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Location: San Miguel de Tucuman, Tucuman, Argentina

The calls are not updated

Postby marranzino » Sat Oct 20, 2012 2:29 pm

Good afternoon (here in Argentina are 17:30 pm). I am a stake clerk, and Technology Specialist

I have problems with MLS. Calls that are loaded into the units are not updated at the stake. Also, no updated in CDOL or Leader Resources.

Do you know how to solve this issue? I have verified that the changes are sent, but I couldn't solve this problem.

Thanks!
Gerardo J. Marranzino
Stake Clerk and Stake Technology Specialist
Tucumán Argentina Stake (512532)

russellhltn
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Location: U.S.

Postby russellhltn » Sat Oct 20, 2012 4:04 pm

The church is working to roll out MLS 3.5 which features changes in how MLS works with CDOL. There have been some problems. It's possible what you are experiencing is a side-effect of that.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

techgy
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Location: California

Postby techgy » Sat Oct 20, 2012 7:18 pm

We have a few similar problems here in California with the 3rd Quarter report not complete.
The council from Local Unit Support was to continue doing Send/Receives over the next few days and give our local MLS system a chance to re-sync with the database in SLC. If the problem wasn't resolved by mid-week, then we're to call LUS again. Here's hoping.
Have you read the Code of Conduct?

jonesrk
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Location: Farmington, UT, USA

Postby jonesrk » Sat Oct 20, 2012 11:17 pm

Have you verified that it actually sent a file to CDOL? You can look at the 'Send/Receive Status' page in MLS (press F9 before you send receive) and make sure that you see a file going to CDOL. It will say /mls2cdol/ as part of the filename.

I do see a new bishopric counselor created in one of your units earlier this week, but no files received this weekend at all.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

ammonihah
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Callings Not Sync'ed between MLS and LDS.org

Postby ammonihah » Sun Oct 28, 2012 7:01 pm

Today we noticed some needed changes in our primary callings. We made the changes in MLS at the church and have transmitted several times since then. LDS.org, when logged in as ward clerk, does not reflect the changes. For example, we created a "Valiant 11 Class" and then moved members from the incorrectly filtered "Valiant 11" class into the new "Valiant 11 Class" class. None of these changes are reflected in LDS.org. We released a "Cub Scout Committee Chairman" because they moved. Now the family is gone, but the person who held the calling is still there but is listed as an out of ward calling.

jdlessley
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Postby jdlessley » Sun Oct 28, 2012 7:08 pm

@ammonihah,
Are you using MLS 3.5 or 3.4.3? If the later then you may have to wait for 3.5 before making organization changes.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jonesrk
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Location: Farmington, UT, USA

Postby jonesrk » Sun Oct 28, 2012 11:12 pm

ammonihah wrote: We released a "Cub Scout Committee Chairman" because they moved. Now the family is gone, but the person who held the calling is still there but is listed as an out of ward calling.

Did you actually release them in MLS, or did they get released by MLS because they were moved out?
When MLS moves them out it is supposed to send a release of that calling to CDOL. I'll have to look at the logs and see if it actually happened.
The good news is that we have a process in CDOL that runs each day and checks for move outs from CMIS (the membership database at CHQ) and releases people that have moved, so you should see them released in LDS.org on Monday. That being said there is still a delay. We are working on defining some processes that would allow us to get notification of the move outs sooner and process those releases more quickly.
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk


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