It appears that SOPHOS 9.5 stopped updating in mid Sept. I tried uninstalling, but found it not listed. It's not running fully, and not on the right side of the Task Bar, and all the update options are no longer available.
The work around appears to be this:
1 - Go to
http://www.lds.org > Resources > Callings > Melchizedek Priesthood > Record-Keeping and Technology Support > Applications, then login.
2 - Download the Download Desktop Management Software (TEMS) [most current], and the Download Desktop Security Software (Sophos) [ver. 10, most current]. DO NOT download from mls.lds.org , the files are not current.
3 - Install the latest TEMS. Reboot. Eventually, it might take an hour, the Trivoli Endpoint Manager Support Center icon will appear on the far right of the Task Bar. Double click on it.
4 - Click on the Sophos Shh/Updater-B false positive FIX, then click Accept.
5 - You may need to reboot. Then click on the Sophos AV / FW -v10 - T III, then click Accept. This took nearly 55 minutes to install with an Internet connection!!!?
6 - Open up the new ver. 10 Sophos and do a "Scan my computer", and you should be all set.
Besides originally trying to uninstall SOPHOS, I tried installing over SOPHOS with ver. 9.5 and ver. 10; neither worked because of the SOPHOS problem which kept killing the installation programs via False Positives.
All the best,
Alan