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Auditor lost his username and password

Posted: Wed Aug 29, 2012 5:02 pm
by fisher_moraes
Hi.
One of our auditors have lost his username and password.
He does not remember the e-mail he used to create his account.
What can be done?

Posted: Wed Aug 29, 2012 5:24 pm
by russellhltn
I'm assuming that this is an LDS Account. He should go to ldsaccount.lds.org and click the "Can't sign in" button. It will step him though the process necessary to recover the account.

Posted: Wed Aug 29, 2012 5:26 pm
by fisher_moraes
We already had tried that, no success...

Posted: Wed Aug 29, 2012 5:26 pm
by russellhltn
What exactly happened? There is a point where you can send in the problem for resolution.

Posted: Wed Aug 29, 2012 5:36 pm
by fisher_moraes
He forgot his username and password from his lds account.
He forgot the e-mail used to create the account, so, he can't ask for a password change.
Maybe with his member's number would be possible to change the e-mail...
I have not seem this option on his account, although I have seem this option in other member's lds account.

Posted: Wed Aug 29, 2012 5:48 pm
by russellhltn
You might want to read this thread. It goes through the process in some detail. But it also uncovered that the procedure for his account didn't work the same.