Auditor lost his username and password

Discussions around using and interfacing with the Church MLS program.
fisher_moraes
New Member
Posts: 8
Joined: Sun Feb 06, 2011 3:43 pm

Auditor lost his username and password

Postby fisher_moraes » Wed Aug 29, 2012 4:02 pm

Hi.
One of our auditors have lost his username and password.
He does not remember the e-mail he used to create his account.
What can be done?

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Wed Aug 29, 2012 4:24 pm

I'm assuming that this is an LDS Account. He should go to ldsaccount.lds.org and click the "Can't sign in" button. It will step him though the process necessary to recover the account.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

fisher_moraes
New Member
Posts: 8
Joined: Sun Feb 06, 2011 3:43 pm

Postby fisher_moraes » Wed Aug 29, 2012 4:26 pm

We already had tried that, no success...

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Wed Aug 29, 2012 4:26 pm

What exactly happened? There is a point where you can send in the problem for resolution.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

fisher_moraes
New Member
Posts: 8
Joined: Sun Feb 06, 2011 3:43 pm

Postby fisher_moraes » Wed Aug 29, 2012 4:36 pm

He forgot his username and password from his lds account.
He forgot the e-mail used to create the account, so, he can't ask for a password change.
Maybe with his member's number would be possible to change the e-mail...
I have not seem this option on his account, although I have seem this option in other member's lds account.

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Wed Aug 29, 2012 4:48 pm

You might want to read this thread. It goes through the process in some detail. But it also uncovered that the procedure for his account didn't work the same.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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