Loss of Geocode functionality
Posted: Sat Jul 14, 2012 2:59 pm
We just ran into a problem with creating custom reports when one of the criteria used to create the report includes a geocode. We have used the geocode function extensively to look at creating a new unit within our stake. All during that process we used the geocodes to create reports that helped us fill in the required form that gets sent to headquarters for creating a new unit. We haven't used the geocodes for several weeks now as the form and maps have all been sent on to the Area Seventy and on to SLC. However we needed to create a list of Melchizidek priesthood brethren that would be located in the new unit but we can't get the report to work.
An example is we used the following criteria for the new report:
Priesthood is Melchizidek
Stake Geocode is *** (where the geocode is part of the new unit)
We followed all the appropriate steps but the report just won't come up. I called LUS and asked them to see what might be the problem. After doing a "send/receive" they used our most current data and they are unable to create a report either with our database. They are turning the issue over to the programmers but it will probably take a week or more before we hear back. Fortunately, while doing all the leg work for creating the geocodes and final report we kept quite a bit of the data (along with several custom reports that we created). We can use the paperwork we created to get the list of MP brethren we are looking for but the custom reports created (any that have a geocode as part of the criteria) will not work.
Any ideas of what may have happened? Really just curious more than anything else as to why one function worked great a couple of weeks ago and now won't work at all. - btw, any of our other custom reports that do not include geocodes work just fine!
An example is we used the following criteria for the new report:
Priesthood is Melchizidek
Stake Geocode is *** (where the geocode is part of the new unit)
We followed all the appropriate steps but the report just won't come up. I called LUS and asked them to see what might be the problem. After doing a "send/receive" they used our most current data and they are unable to create a report either with our database. They are turning the issue over to the programmers but it will probably take a week or more before we hear back. Fortunately, while doing all the leg work for creating the geocodes and final report we kept quite a bit of the data (along with several custom reports that we created). We can use the paperwork we created to get the list of MP brethren we are looking for but the custom reports created (any that have a geocode as part of the criteria) will not work.
Any ideas of what may have happened? Really just curious more than anything else as to why one function worked great a couple of weeks ago and now won't work at all. - btw, any of our other custom reports that do not include geocodes work just fine!