Bug? All member records disappear except head of household....

Discussions around using and interfacing with the Church MLS program.
raklet
New Member
Posts: 9
Joined: Sun Dec 26, 2010 11:10 am

Bug? All member records disappear except head of household....

Postby raklet » Sun May 20, 2012 9:23 am

I have had two instances when all member records of a household except the head are gone from the computer. There is no notification that they were moved or anything else, they are just gone. They come back if I specifically enter all of the member information and request them back.

I have found something in common between the two instances that I think is the cause of this.

In both instances, the families had foster children living with them that are members. The children were moved to different homes in other states and no known address was given for their location.

I moved the single individual child record out of the ward to address unknown in both cases. Shortly after, the mother and any other children in the house disappear from MLS. Only the male HOH record is left behind.

Tyler Hepworth
Ward Clerk
Oakley 3rd Ward
Oakley, ID

russellhltn
Community Administrator
Posts: 20725
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sun May 20, 2012 1:44 pm

It's possible there's a bug in the way moving to Address Unknown is processed. The usual case is for a whole family to be "unknown". As a short-term work around, you may want to make the child their own HOH and then move them out.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

giffordrb
Member
Posts: 115
Joined: Tue Mar 01, 2011 8:24 am
Location: Eagle Mountain UT

Postby giffordrb » Wed May 23, 2012 8:39 am

Did the original membership transaction report show only the foster child moving out?
Ryan Gifford
MLS

raklet
New Member
Posts: 9
Joined: Sun Dec 26, 2010 11:10 am

Postby raklet » Sun May 27, 2012 6:08 am

giffordrb wrote:Did the original membership transaction report show only the foster child moving out?


Yes, only the child shows moving out. I scoured all of the records for any indications of the others being moved. It is not noted anywhere.

After I requested the records back, the Membership Record Update Report gives the message about the church not being able to locate them for some period of time and that they need sheparding care of a priesthood leader.

giffordrb
Member
Posts: 115
Joined: Tue Mar 01, 2011 8:24 am
Location: Eagle Mountain UT

Postby giffordrb » Tue May 29, 2012 7:43 am

Sorry for the slow reply - I am going to poke around and see if I can replicate this.
Ryan Gifford
MLS


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