Lost IDs and passwords in MLS

Discussions around using and interfacing with the Church MLS program.
jhorchemjr
New Member
Posts: 4
Joined: Thu Dec 16, 2010 11:20 pm
Location: Bonfield, Kankakee County, Illinois, United States of America

Lost IDs and passwords in MLS

Postby jhorchemjr » Thu Jan 19, 2012 6:06 pm

The Bishop's Counsellors started up MLS tonight and all of the IDs and passwords are missing. They restarted the computer 4 times with the same results. MLS will not recognize any ID and password that is entered. Suggestions?

User avatar
aebrown
Community Administrator
Posts: 14689
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Thu Jan 19, 2012 6:14 pm

jhorchemjr wrote:The Bishop's Counsellors started up MLS tonight and all of the IDs and passwords are missing. They restarted the computer 4 times with the same results. MLS will not recognize any ID and password that is entered. Suggestions?


Follow the instructions on the wiki at Lost user names (MLS).
Questions that can benefit the larger community should be asked in a public forum, not a private message.

jhorchemjr
New Member
Posts: 4
Joined: Thu Dec 16, 2010 11:20 pm
Location: Bonfield, Kankakee County, Illinois, United States of America

Postby jhorchemjr » Thu Jan 19, 2012 6:50 pm

Thanks all for the direction to the spot on the wiki. The problem has been fixed.

mtbaker
New Member
Posts: 8
Joined: Mon Nov 24, 2008 3:12 pm
Location: American Fork, UT, USA

Postby mtbaker » Mon Mar 26, 2012 9:52 am

We continue to have this problem in our ward, even though we can correct it as per the instructions in the wiki, cited above in post #2. We have posted a bright yellow sign on the computer for users to carefully log out, then exit MLS, never using the red X of the dialog or shutting off the computer prematurely.

There are a number of auxiliary secretaries who have access to MLS (notably, those with a need to edit HT and VT routes and companionships). We have spoken with all of these individuals, but the log in problem rears its ugly head on a regular basis. Does MLS have a log file of some sort that we can use to troubleshoot the problem? We're looking for User ID or a log in time, or something that will give us a clue as to when the faulty exit is occurring. We want to train the user in a step-by step usage of how to log off properly.

With all that being said, why not just fix MLS so that it can be exited in only one way (the non-corrupting way) -- at least throwing up a message that warns users what might happen?

russellhltn
Community Administrator
Posts: 20746
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Mon Mar 26, 2012 10:49 am

mtbaker wrote:We're looking for User ID or a log in time, or something that will give us a clue as to when the faulty exit is occurring. We want to train the user in a step-by step usage of how to log off properly.


On a Win7 Machine it will be C:\ProgramData\LDS Church\MLS\data\mlslog.txt
Note that ProgramData is a hidden directory, but you can still get into if you type the name.

On a WinXP, I think it's C:\Documents and Settings\All Users\LDS Church\MLS\mlslog.txt


From my own experience, I think the problem wasn't so much shutting down MLS improperly, but powering off the computer prematurely. You may need to add to the instructions how to shutdown windows and the wait until the computer powers itself off before turning off the power strip. Failure to do that may not allow Windows to complete flushing the memory to disk.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


Return to “MLS Support, Help, and Feedback”

Who is online

Users browsing this forum: No registered users and 1 guest