Temple Recommends not getting activated
Posted: Tue Jan 10, 2012 5:44 pm
We're having a problem getting Temple Recommends activated and was wondering if anyone else is having this problem. Also, we'd like to know what happened, why it happened, and if it is something that we could have done to prevent it from happening and how to prevent it from happening again.
History:
In December, a batch of Temple recommends were entered on the Stake's MLS computer and the Send/Receive was completed successfully. Our Activated Temple Recommend report had no errors and all recommends on the Stake's MLS PC showed the correct expiration date.
However, one ward's MLS computer showed none of their members recommends had been activated, even after several send/receive sessions and more than a week of time elapsing.
Members of this particular ward who attempted to attend the Temple were turned away.
Once we found out there were problems, we activated them last Sunday and they did take this time (edited on the Stake MLS PC and verified on the Ward's PC).
One possible explanation could be that something happened on ward's PC because it was was replaced on December 26th. I was the one who replaced it and I believe I followed the procedures and guidelines correctly as outlined on the church Wiki - in short:
On Friday December 23rd, while I set up the new PC, I performed a backup of the old MLS (old PC) and stored it on a thumb drive before disconnecting. When I attempted to contact CHQ to activate the new PC, I discovered that CHQ was closed for the Christmas holiday (this was Friday afternoon). I disconnected and removed the new PC (MLS was never activated) and the old PC was put back into service. A send/receive was conducted to ensure proper communication.
Monday December 26th – The old backup on the thumb drive was deleted. A send/receive of MLS was conducted on the old PC and a new backup was stored on the thumb drive. The new PC was installed and CHQ was called to activate MLS on the new PC. After MLS was active, the backup from the Thumb drive was restored to MLS. A couple of send/receive were conducted to verify correct communication.
Any ideas?
History:
In December, a batch of Temple recommends were entered on the Stake's MLS computer and the Send/Receive was completed successfully. Our Activated Temple Recommend report had no errors and all recommends on the Stake's MLS PC showed the correct expiration date.
However, one ward's MLS computer showed none of their members recommends had been activated, even after several send/receive sessions and more than a week of time elapsing.
Members of this particular ward who attempted to attend the Temple were turned away.
Once we found out there were problems, we activated them last Sunday and they did take this time (edited on the Stake MLS PC and verified on the Ward's PC).
One possible explanation could be that something happened on ward's PC because it was was replaced on December 26th. I was the one who replaced it and I believe I followed the procedures and guidelines correctly as outlined on the church Wiki - in short:
On Friday December 23rd, while I set up the new PC, I performed a backup of the old MLS (old PC) and stored it on a thumb drive before disconnecting. When I attempted to contact CHQ to activate the new PC, I discovered that CHQ was closed for the Christmas holiday (this was Friday afternoon). I disconnected and removed the new PC (MLS was never activated) and the old PC was put back into service. A send/receive was conducted to ensure proper communication.
Monday December 26th – The old backup on the thumb drive was deleted. A send/receive of MLS was conducted on the old PC and a new backup was stored on the thumb drive. The new PC was installed and CHQ was called to activate MLS on the new PC. After MLS was active, the backup from the Thumb drive was restored to MLS. A couple of send/receive were conducted to verify correct communication.
Any ideas?