Stake "Search for a Member" Fails to Find a Member

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sjpynes
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Stake "Search for a Member" Fails to Find a Member

Postby sjpynes » Fri Aug 27, 2010 3:51 pm

Here is a crazy thing I just noticed. On our stake website when I use the "Search for a Member" page to search for a member with the last name of "Hunt" it does not find the member (who does reside in one of the wards in the stake). It was set to search all wards. It finds a "Hunt" in another ward together with a "Hunter" and "Huntsman" and various other "Hunt" related names, but does not find any member of the "Hunt" family that I was looking for.

When I go to the ward's membership directory pages and go to the "H" page, the entire family (husband, wife and kids) are all properly listed.

I tried adding a space at the end of the name, but still no luck.

Has anyone else ever experienced this?

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aebrown
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Postby aebrown » Fri Aug 27, 2010 4:04 pm

sjpynes wrote:Has anyone else ever experienced this?


That is indeed strange. I tried the exact same search in our stake and it worked fine. It brought up members with a last name of Hunt or Hunter, and also people with first or middle names of Hunt or Hunter. So whatever is happening isn't specifically connected to that particular name.

Is the Hunt family new to the stake? Could it be that they just haven't been indexed yet? But I would think that would happen within minutes, perhaps hours, but not much more than a day or so at the outside. So that's probably not the issue, but I can't think of what else might be causing it.
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Postby jonesrk » Fri Aug 27, 2010 5:33 pm

sjpynes wrote:Here is a crazy thing I just noticed. On our stake website when I use the "Search for a Member" page to search for a member with the last name of "Hunt" it does not find the member (who does reside in one of the wards in the stake). It was set to search all wards. It finds a "Hunt" in another ward together with a "Hunter" and "Huntsman" and various other "Hunt" related names, but does not find any member of the "Hunt" family that I was looking for.

When I go to the ward's membership directory pages and go to the "H" page, the entire family (husband, wife and kids) are all properly listed.

I tried adding a space at the end of the name, but still no luck.

Has anyone else ever experienced this?


Is there a difference in their preferred name and official name that might be the problem?

One difference is that the ward search is all done on the client side via javascript and stake search is done on the back end in the service call (either via java or sql). There might be some difference in the matching routine or privacy settings.
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russellhltn
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Postby russellhltn » Fri Aug 27, 2010 6:19 pm

Is the stake search able to find the other members of that ward?

Is there anything at all unusual about this family? For example a non-member husband of the name of "Hunt" but the rest of the family has a different last name (even though they are listed under "Hunt")
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

sjpynes
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Postby sjpynes » Sun Aug 29, 2010 2:08 pm

They are not new, they have been in the stake more than a year.

sjpynes
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Postby sjpynes » Sun Aug 29, 2010 2:11 pm

The preferred name for both husband and wife is the same as the full name.

sjpynes
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Postby sjpynes » Sun Aug 29, 2010 2:37 pm

Yes, when I search of the names of others in the ward they appear.

Nothing appears unusual about these members' records. Husband and wife are both members. They have children which are listed in the ward directory and in the records.

I just tried the search again and still the same result, I find the "Hunt" in another ward, but none of the members of this family in this other ward.

Perhaps there is something wrong in the java/sql search from the stake side that somehow misses them?

rmrichesjr
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Postby rmrichesjr » Sun Aug 29, 2010 8:04 pm

sjpynes wrote:They are not new, they have been in the stake more than a year.


One possibility that might be worth checking out is the question of whether their records might have been moved out by mistake and than back in without anyone noticing they were gone.

If I'm not mistaken about how MLS works, I believe you could check for that by seeing whether they have home teachers assigned and by looking on the 'enter home teaching visits' page or report for how many months the percentage is based on. If the records had been moved out and then back in, my experience indicates they would probably not have home teachers and the percentage would be based on a small number of months (less than 13 months).

sjpynes
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Postby sjpynes » Mon Aug 30, 2010 7:27 am

Although the mistaken "move out/move in" recently happened with our stake president (wreaking interesting record havoc), that does not appear to be the case with these members records. When the stake clerk and I looked at these records yesterday (although we did not look at home teachers assigned - not sure if you can at the stake MLS level) we did not see anything suggesting recent movement of the records.

I keep wondering if I did somthing weird in my search, but tried it again this morning and got the same result.

russellhltn
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Postby russellhltn » Mon Aug 30, 2010 9:37 am

You may need to look at the records in the Ward MLS to get the clues you need. You might also call Local Unit Support to see what they can see.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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