I am the stake technology specialist and I've had people from two wards who can't login to their sites. One of them has been using it for several years, so I'm fairly certain that she didn't simply forget her password. In her case, her husband just set up an account, so it's all good. However, another ward has a few people that also haven't been able to get on.
Is this a common problem? I haven't been able to find anything about it in the forums here. Also, if there isn't a solution, is there a way to just wipe out their account so they can sign up again?
Any help would be appreciated.
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