"Reseting" User Accounts for LUWS

Share discussions around the Classic Local Unit Website (LUWS).
jworkin-p40
New Member
Posts: 16
Joined: Tue May 08, 2007 12:34 pm

"Reseting" User Accounts for LUWS

Postby jworkin-p40 » Tue May 08, 2007 12:47 pm

A few times I've been approached by members of the ward who are not able to successfully login to their account on the Ward Website. They receive a message saying basically to contact their ward website adminstrator to have their account reset. As an administrator, nowhere do I see this option and nowhere in all the available FAQs or Help topics does it arise.

I've been able to fix at least one person's problem by disabling their account, saving, then re-enabling their account, and re-saving. Is this the recommended method? It surprises me that something in the system tells users to ask the admin to do something that is no documented for the admin, or even hinted at in the adminstrator options.

Am I doing this correctly? Is there a better way?

danpass
Member
Posts: 342
Joined: Wed Jan 24, 2007 5:38 pm
Location: Oregon City, OR
Contact:

Postby danpass » Tue May 08, 2007 2:40 pm

The 2 login issues that seem to occur most often are:

1. They have forgotten their password. In this case, instruct them to go to the sign in page, enter their user name and then click on the "Forgot your password?" link. They will be asked to enter their membership number and confirmation date. Then they will be able to reset their password.

2. They have forgotten their user name. Here is where you will need to help them. Go to your administrator page and look under "Registered Users" for their user name. Give the user this information and instruct them with regard to number 1 above, if necessary.

User avatar
bhofmann-p40
Member
Posts: 272
Joined: Tue Feb 06, 2007 9:47 am
Location: Tulsa, OK
Contact:

Postby bhofmann-p40 » Tue May 08, 2007 3:25 pm

If you need to change the username or password, you'll need to contact Salt Lake.

danpass
Member
Posts: 342
Joined: Wed Jan 24, 2007 5:38 pm
Location: Oregon City, OR
Contact:

Postby danpass » Tue May 08, 2007 3:49 pm

One of my annual duties in our stake is to publish a printed stake directory. Every year I have included a reference page at the end of the directory which contains instructions for accessing the LUWS. These instructions are in the attached file, in case they might be of use to someone.

LUWS Instructions.doc
(27 KiB) Downloaded 105 times


It's nice to be able to point people in the stake to this information when they ask how to get on the LUWS or ask to have their password reset.

User avatar
bhofmann-p40
Member
Posts: 272
Joined: Tue Feb 06, 2007 9:47 am
Location: Tulsa, OK
Contact:

Postby bhofmann-p40 » Tue May 08, 2007 4:43 pm

Thanks for the document, that has great instructions. I was incorrect in my earlier post. I was thinking about username but said username and password. As the document points out, users can change their own password.

russellhltn
Community Administrator
Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Tue May 08, 2007 6:32 pm

The web admin can look up the user name. Go to the ward/branch web page the user belongs to. Go into Admin mode and click on "Registered Users" on the left hand side. (It's second from the bottom.)

jworkin-p40
New Member
Posts: 16
Joined: Tue May 08, 2007 12:34 pm

Thanks for all the help

Postby jworkin-p40 » Tue May 08, 2007 9:24 pm

I think that simple sheet of instructions is great, and I'll consider giving it out to many a person.

User avatar
chrissv
New Member
Posts: 28
Joined: Fri Mar 02, 2007 9:17 am
Location: Dudley, MA
Contact:

It's even easier...

Postby chrissv » Thu May 10, 2007 10:49 am

My wife forgot her login ID, and the Ward clerk couldn't help her. On a lark, she went to the new sign up page, entered in her membership number (from the clerk), and it said, "Oh, you are already registerred as XYZZY" where XYZZY was what she had used to sign up last time. So the system appears to be able to tell you your forgotten ID if you have the right signup information.

-- Steven

jworkin-p40
New Member
Posts: 16
Joined: Tue May 08, 2007 12:34 pm

Postby jworkin-p40 » Thu May 10, 2007 10:06 pm

I've discovered that are occasions where a user will attempt to login too many times with an incorrect password that will result in the system telling them that they need to have their accounts reset, in which case the only solution I've seen is to disable the account and then re-enable it.

User avatar
thedqs
Community Moderators
Posts: 1038
Joined: Wed Jan 24, 2007 8:53 am
Location: Redmond, WA
Contact:

Postby thedqs » Fri May 11, 2007 12:17 am

jworkin wrote:In which case the only solution I've seen is to disable the account and then re-enable it.


How do you disable it and re-enable? Does the member have to re-register or do you have to talk with SLC?
- David


Return to “Classic Ward & Stake Sites (LUWS)”

Who is online

Users browsing this forum: No registered users and 1 guest