Trouble loading photos

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zaneclark
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Trouble loading photos

Postby zaneclark » Sun Nov 29, 2009 6:16 pm

I have loaded dozens of photos to the Membership Directory in the past but now when I click on "submit", the "loading" sign appears for a few seconds, then quits and the photo is not loaded. I have tried to make sure the photos are small enough and I have rebooted and changed web browsers but the problem remains. Any ideas?

russellhltn
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Postby russellhltn » Sun Nov 29, 2009 8:02 pm

My only suggestion is to wait until normal business hours and try again. If it's still out, call clerk support.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

techgy
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Postby techgy » Sun Nov 29, 2009 8:47 pm

zaneclark wrote:I have loaded dozens of photos to the Membership Directory in the past but now when I click on "submit", the "loading" sign appears for a few seconds, then quits and the photo is not loaded. I have tried to make sure the photos are small enough and I have rebooted and changed web browsers but the problem remains. Any ideas?


I would go back and be SURE that you have the photos the correct size.
The warning message that the photo is too large is easy to miss. Make sure also that you don't mix up the width & height settings (ie; get them switched) as that will also cause the photo to be rejected.

zaneclark
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Postby zaneclark » Sun Nov 29, 2009 10:00 pm

Techgy wrote:I would go back and be SURE that you have the photos the correct size.
The warning message that the photo is too large is easy to miss. Make sure also that you don't mix up the width & height settings (ie; get them switched) as that will also cause the photo to be rejected.

I made one the size of a postage stamp and it still wouldn't work, so I made one much larger than the recommended size and there was no warning..... I'll try again in the morning and then call clerk support if it won't load..... BTW, what is the number for clerk support?

techgy
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Postby techgy » Sun Nov 29, 2009 10:05 pm

zaneclark wrote:i made one the size of a postage stamp and it still wouldn't work, so i made one much larger than the recommended size and there was no warning..... I'll try again in the morning and then call clerk support if it won't load..... Btw, what is the number for clerk support?


(801) 240-3500

russellhltn
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Postby russellhltn » Sun Nov 29, 2009 10:20 pm

If that is a toll call for you, you can use 1 (800) 453-3860 x23500
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

techgy
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Postby techgy » Mon Nov 30, 2009 8:16 am

zaneclark wrote:I made one the size of a postage stamp and it still wouldn't work, so I made one much larger than the recommended size and there was no warning..... I'll try again in the morning and then call clerk support if it won't load..... BTW, what is the number for clerk support?


It would appear that you are correct. I already had an image on my own membership entry in the unit web site. I saved that image to the hard-drive then attempted to re-load it. Nothing I attempted would work and no error messages were observed. It would appear to me that there is indeed a problem.

Edit: I reported this to MLS support and they said that it would appear to be a bug.

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ShirtsDre
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Bug confirmed, Resolved.

Postby ShirtsDre » Tue Dec 01, 2009 2:41 am

This has been confirmed as a bug, is resolved and will be released shortly.
-- Learn from the past. Prepare for the future. Live in the present. -- President Thomas S. Monson

techgy
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Postby techgy » Tue Dec 01, 2009 7:55 am

BillyBoJimBob wrote:This has been confirmed as a bug, is resolved and will be released shortly.


Thanks for the confirmation. Please post a follow-up when the correction has been posted.:D

zaneclark
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Postby zaneclark » Tue Dec 08, 2009 7:52 am

BillyBoJimBob wrote:This has been confirmed as a bug, is resolved and will be released shortly.


Has there been a problem in getting this released? I have about 20 photos I have taken during tithing settlement I would like to upload.


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