Tech Forum

Three weeks ago our stake was divided. About one week ago, everyone in our ward lost access to the LUWS. When attempting to log on, we receive an error message stating that "The user name or password you have provided has not been registered." However, using the same user name and password on ldsaccount.lds.org successfully authenticates. Is it normal for LUWS to be down this long when a stake divides? Or is it just coincidental that this occurred after our stake division and the problem is being caused by something else?

sorenstoutner wrote:Three weeks ago our stake was divided. About one week ago, everyone in our ward lost access to the LUWS. When attempting to log on, we receive an error message stating that "The user name or password you have provided has not been registered." However, using the same user name and password on ldsaccount.lds.org successfully authenticates. Is it normal for LUWS to be down this long when a stake divides? Or is it just coincidental that this occurred after our stake division and the problem is being caused by something else?

You've done good troubleshooting by checking ldsaccount.lds.org.

Is your ward in the new stake? If so, it seems pretty likely that this inability to login to LUWS is indeed caused by a delay in Church Headquarters processing the stake division; I don't know how long it normally takes.

But I'm curious what happened with LUWS for the two weeks between the stake division and the time you could no longer access LUWS. Did you still login to the former stake? Were all the wards (from before the division) still there?

In any case, I would recommend that you contact your stake technology specialist so that he can contact Local Unit Support and find out what is going on and when it will most likely be fixed.

I don't know if this is true anymore but doesn't a stake have to request to participate in the LUWS? If that is true then the new stake and all the units within that stake would not have active websites until they are participating. One of the necessary actions to participate is to have provided the first stake administrator information to Church headquarters. I would also ask the STS if the stake is participating in the LUWS and if an administrator has been assigned.

Losing LUWS access two weeks after the split sounds like the processing of the records for the two different stakes occurred, yet the new stake does not have a web presence yet.

Alan_Brown wrote:You've done good troubleshooting by checking ldsaccount.lds.org.

Is your ward in the new stake? If so, it seems pretty likely that this inability to login to LUWS is indeed caused by a delay in Church Headquarters processing the stake division; I don't know how long it normally takes.

But I'm curious what happened with LUWS for the two weeks between the stake division and the time you could no longer access LUWS. Did you still login to the former stake? Were all the wards (from before the division) still there?

Yes, I am in the new stake. Up until about a week ago, when we logged in we could see all the previous wards as it had been before the division with the name of the old stake listed at the top.

Alan_Brown wrote:In any case, I would recommend that you contact your stake technology specialist so that he can contact Local Unit Support and find out what is going on and when it will most likely be fixed.

I think our old stake technology specialist is now in the other stake and I am not aware that a new one has been called. I will see what I can find out.

jdlessley wrote:I don't know if this is true anymore but doesn't a stake have to request to participate in the LUWS? If that is true then the new stake and all the units within that stake would not have active websites until they are participating. One of the necessary actions to participate is to have provided the first stake administrator information to Church headquarters. I would also ask the STS if the stake is participating in the LUWS and if an administrator has been assigned.

Losing LUWS access two weeks after the split sounds like the processing of the records for the two different stakes occurred, yet the new stake does not have a web presence yet.

This could explain what happened. But don't all stakes and wards in North America automatically have a LUWS? I seem to remember reading something to that effect a while ago but I could be wrong. As I posted in another reply, I don't think that our new stake has a STS called yet, but I will try to find out and see what further information I can get.

sorenstoutner wrote:This could explain what happened. But don't all stakes and wards in North America automatically have a LUWS? I seem to remember reading something to that effect a while ago but I could be wrong. As I posted in another reply, I don't think that our new stake has a STS called yet, but I will try to find out and see what further information I can get.

JdLessley is correct. A stake must request to participate in the LUWS program. http://www.lds.org/local/help/1,8693,site-1-1---85-0,00.html

sorenstoutner wrote:But don't all stakes and wards in North America automatically have a LUWS?

Not unless something has changed. It used to be the stake president had to authorize it and tell SLC who the first administrator would be (not necessarily the STS).

With the old NetIDs, it used to be that if the stake was not participating that you'd get a message to that effect. But with the change to LDS Account, I'm not sure if that is still true.

Something worth checking is to search for the stake on LUWS. If it's not there, then that's a problem. Maybe not THE problem, but certainly a showstopper will have to be addressed.

RussellHltn wrote:Something worth checking is to search for the stake on LUWS. If it's not there, then that's a problem. Maybe not THE problem, but certainly a showstopper will have to be addressed.

My ward, which used to be part of the old stake, does have a page. My new stake, however, does not. That would be the problem. I spoke to my stake president last night. He told me that they have just called a new STS and he will look into it.

sorenstoutner wrote:My ward, which used to be part of the old stake, does have a page. My new stake, however, does not. That would be the problem. I spoke to my stake president last night. He told me that they have just called a new STS and he will look into it.

If a stake or ward does not have an active Web site, it will not appear in the search results. Web sites for stakes, wards, and branches are created at Church headquarters when stake presidents request to participate.

sorenstoutner wrote:My ward, which used to be part of the old stake, does have a page. My new stake, however, does not.

Ah, that could well explain the misleading error message. Typically if the stake was not participating, the ward would not have a page.