Another transition to LDS Account issue?

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jdlessley
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Another transition to LDS Account issue?

Postby jdlessley » Sun Mar 08, 2009 3:49 pm

I had a member approach me after sacrament today to tell me that after he had signed up for LDS Account that his name appeared twice in the LUWS membership directory. So when I got home I checked the directory and sure enough his name now appears in two places in the LUWS ward membership directory. In the first listing he is shown with his wife and with an e-mail address. The second he is shown by himself without an e-mail address. Home address and telephone number are the same for both listings.

Is there anything I can do about this other than reporting it through the LUWS feedback?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

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AileneRHerrick
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Postby AileneRHerrick » Sun Mar 08, 2009 4:13 pm

It seems to be an isolated incident. I checked in my membership directory for duplicates of people who I know have switched... and I didn't find any.

russellhltn
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Postby russellhltn » Sun Mar 08, 2009 6:12 pm

I'd double-check MLS and make sure he's not in there twice. Since most of the listing comes from MLS and not the registration, it would seem unlikely that it's a result of the change over.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Sun Mar 08, 2009 8:05 pm

RussellHltn wrote:I'd double-check MLS and make sure he's not in there twice. Since most of the listing comes from MLS and not the registration, it would seem unlikely that it's a result of the change over.
I checked MLS immediately but found nothing unusual.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
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Posts: 20729
Joined: Sat Jan 20, 2007 2:53 pm
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Postby russellhltn » Sun Mar 08, 2009 8:35 pm

jdlessley wrote:I checked MLS immediately but found nothing unusual.


While you can use feedback, I'd be inclined to call clerk support. You'll get a better response as to what's going on. AFAIK, the only thing that comes from the login is the preferred first/middle name, so it seems a bit of a stretch that it's somehow related to LDS Account, but then computers have been known to do odd things.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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