5 months of Study Notebook error with no resolution

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
camrow
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Joined: Mon Apr 25, 2011 7:11 am
Location: Carlisle, PA, USA

5 months of Study Notebook error with no resolution

Postby camrow » Thu Jul 28, 2011 8:44 am

I've been reporting this error through the feedback system on lds.org for several months with no real response other than, "We'll assign someone to it." Can anyone help me figure out what's going on? It doesn't seem to matter how I log in, or what link I attempt to use to get to My Study Notebook. I always get this page.

Screen Shot 2011-07-28 at 11.37.22 AM.jpg
Screen Shot 2011-07-28 at 11.37.22 AM.jpg (9.76 KiB) Viewed 482 times

SorensonMi
Church Employee
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Joined: Sat Sep 20, 2008 8:13 am
Location: Salt Lake City, Utah

Postby SorensonMi » Thu Jul 28, 2011 11:58 am

I'll be happy to look into it. What is the username you are using to log into lds.org?

thanks
Mindie (lds.org dev lead)

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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Thu Jul 28, 2011 12:10 pm

SorensonMi wrote:I'll be happy to look into it. What is the username you are using to log into lds.org?

thanks
Mindie (lds.org dev lead)


Since the LDSTech forum is linked to the user's LDS Account, user camrow must be using that same user name to login to lds.org.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

camrow
New Member
Posts: 16
Joined: Mon Apr 25, 2011 7:11 am
Location: Carlisle, PA, USA

login: camrow

Postby camrow » Thu Jul 28, 2011 12:31 pm

Thank you for looking into my issue. My login is indeed camrow on lds.org. Honestly, I think I'd like to know what happened as much as having it resolved. Please let me know what you find.

Thanks.

camrow
New Member
Posts: 16
Joined: Mon Apr 25, 2011 7:11 am
Location: Carlisle, PA, USA

Postby camrow » Thu Jul 28, 2011 12:32 pm

Thank you for looking into my issue. My login is indeed camrow on lds.org. Honestly, I think I'd like to know what happened as much as having it resolved. Please let me know what you find.

Thanks.
SorensonMi wrote:I'll be happy to look into it. What is the username you are using to log into lds.org?

thanks
Mindie (lds.org dev lead)

SorensonMi
Church Employee
Church Employee
Posts: 46
Joined: Sat Sep 20, 2008 8:13 am
Location: Salt Lake City, Utah

Postby SorensonMi » Thu Jul 28, 2011 1:28 pm

thanks. I will look into it and get back to you.

Mindie

camrow
New Member
Posts: 16
Joined: Mon Apr 25, 2011 7:11 am
Location: Carlisle, PA, USA

Any clue as to what's going on yet?

Postby camrow » Thu Aug 04, 2011 9:53 am

SorensonMi wrote:thanks. I will look into it and get back to you.

Mindie


Any clue as to what's going on yet?

SorensonMi
Church Employee
Church Employee
Posts: 46
Joined: Sat Sep 20, 2008 8:13 am
Location: Salt Lake City, Utah

Postby SorensonMi » Mon Aug 08, 2011 9:48 am

Yes, we believe we have found the problem and will be releasing a fix for it later this week. I will let you know when the fix is in production.

thanks for your help!
Mindie

camrow
New Member
Posts: 16
Joined: Mon Apr 25, 2011 7:11 am
Location: Carlisle, PA, USA

Reply

Postby camrow » Mon Aug 08, 2011 10:29 am

Thank you, Mindie.

Pointer just lose my database location?

volzmike
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Joined: Tue Jan 10, 2012 10:25 am

Re:

Postby volzmike » Thu Jun 13, 2013 9:22 pm

SorensonMi wrote:Yes, we believe we have found the problem and will be releasing a fix for it later this week. I will let you know when the fix is in production.

thanks for your help!
Mindie

Has there been any fix? I have this same "page not found" error no matter what link I click on to get to study notebook, no matter what browser I use, no matter what computer I use. I have reason to believe it has something to do with the fact that I also use my Nexus 4 smartphone (android based) to make notes in the scriptures. Please help :)


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