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Notes

Posted: Thu May 11, 2017 10:56 pm
by desleymurphy
All of my scripture notes seem to have disappeared on the lds.org site. I have done extensive notes over the last years. They seem to appear in the Gospel Library version, just not on the lds.org website. How can I get them back?

Re: Notes

Posted: Sun May 14, 2017 10:41 pm
by mevans
Do you just not see your markings and notes when reading talks and scriptures? There's a setting on the pages whether you show or hide your notes. Go to My Account and Ward / Notes and see if any of your markings are there. If you see them in Notes, but not when reading the content, then there's a problem with the study tools not working. They are periodically flaky.

If everything's missing in "Notes," you could try doing a sync with the Gospel Library app. That might cause your notes to upload again. Or it might wipe out all the notes on your app. I guess it depends on which app thinks it has the most current information.

The church is doing some work with the online version of the Notes and Journal. I don't know if that could be affecting things. I can still see my notes.

Re: Notes

Posted: Tue May 16, 2017 7:50 am
by cathyjeananderson
I am having the same challenge. I cannot highlight on the web page and there are no notes showing. I can highlight on my tablet, but not on my computer. However, my notes are totally missing.

Re: All notes, journal entries, and annotations missing from lds.org account

Posted: Wed May 17, 2017 6:11 am
by nathanandrew1
Diddo!

I have been keeping a journal, taking notes, and making annotations on lds.org for a few years. I logged in today and all seem to be gone. In addition, I don't see the study bar at the bottom of the page, and I cannot make new annotations, notes, or journal entries. I am using Mac OS X El Capitan (with Safari 9.1.2). All of my notes, entries, and annotations are available on my iPhone (showing 305 journal entries and 6 teaching entries) but not on my Macbook Pro. Any ideas?

Re: Notes

Posted: Wed May 17, 2017 8:38 am
by mevans
For those having problems, please report on the following. I'm not certain from your comments where the notes are missing:

1. Go to lds.org in a web browser.
2. Log in using your LDS Account.
3. From the My Account and Ward menu, go to My Account / Notes
4. The Notes page appears. Please advise if you see your notes on this page, or if it has no note entries.

Re: Notes

Posted: Wed May 17, 2017 12:01 pm
by Orin
I have logged in correctly and my Notes page is completely empty. There are no options for creating anything and none of the work I have done. In the scriptures I don't have any of my highlighting. Every bit of the work I have done is now gone. What has happened?
(I have also given this a period of time incase it was a temporary issue.)
My connected scripture app I have on my phone still contains all of my work in Highlighting and Notes...
???
Help!

Re: Notes

Posted: Fri May 19, 2017 5:27 am
by cathyjeananderson
I did as was asked and went to My Account/Notes and it brings up a page that has Notes on the left and then it is just blank. I do not have any highlights when I open my scriptures. I cannot highlight or annotate anything from my computer. I too have given it a couple of days and have attempted to utilize the notes and it doesn't come up. I have an Android tablet and the highlights come up and I can create more notes. I just can't do it on my Dell computer.

Re: Notes

Posted: Wed May 24, 2017 7:21 am
by mevans
It's probably best for people with problems to use the "Feedback" link found at the bottom of most pages on lds.org and advise them of your problems.

I , too, have experienced some problems in the last few months (but not having my notes completely disappear). All I know is that some of the Feedback people have told me the church development team has been working on this area. I don't know any specifics other than that.