Journal/Notes Entries on My Account Suddenly All Gone

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
jhammond
New Member
Posts: 5
Joined: Tue Nov 29, 2011 4:34 am

Journal/Notes Entries on My Account Suddenly All Gone

Postby jhammond » Mon Nov 07, 2016 8:50 pm

I've been saving talks to read for an upcoming speaking assignment in the Notes/Journal section of my lds.org account. I've just now logged into lds.org my account to review them. There are zero entries remaining! No bookmarks, etc. What has happened to them?

Could I have deleted these from my mobile device? Any way to recover them?

Thanks for any help!
~Jonathan

russellhltn
Community Administrator
Posts: 24062
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby russellhltn » Mon Nov 07, 2016 9:45 pm

Generally, notes sync between on-line and the Gospel Library app. So it's possible that you've deleted them, but I think you'd have to be very aware of it. I don't think it's something that's easily done accidentally.

I'd double check that you are in fact logged in and that you didn't somehow make all your notes under a different account.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jhammond
New Member
Posts: 5
Joined: Tue Nov 29, 2011 4:34 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby jhammond » Tue Nov 08, 2016 4:32 am

Thanks for your prompt response. I don't have another account with lds.org.

Hoping it's a case of easily correctable user error or data recovery.

jdthompson@infrared
New Member
Posts: 1
Joined: Tue Nov 08, 2016 8:11 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby jdthompson@infrared » Tue Nov 08, 2016 8:19 am

Same problem. I was able to see all of my notes yesterday morning (Nov 7). Today nothing?

User avatar
aebrown
Community Administrator
Posts: 15059
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby aebrown » Tue Nov 08, 2016 8:31 am

russellhltn wrote:Generally, notes sync between on-line and the Gospel Library app. So it's possible that you've deleted them, but I think you'd have to be very aware of it. I don't think it's something that's easily done accidentally.

I'd double check that you are in fact logged in and that you didn't somehow make all your notes under a different account.

There seems to be a system-wide problem -- it's not a problem with any particular account. I first noticed it yesterday afternoon (7 November). Notes are all gone on LDS.org and Gospel Library gives an error whenever you try to sync.

User avatar
aebrown
Community Administrator
Posts: 15059
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby aebrown » Tue Nov 08, 2016 9:58 am

GOOD NEWS!

The system seems to be up now. Notes on LDS.org are now shown, and sync with the mobile Gospel Library app is working again.

jhammond
New Member
Posts: 5
Joined: Tue Nov 29, 2011 4:34 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby jhammond » Wed Nov 09, 2016 8:32 pm

Excellent. Thanks.

EliasonAB
New Member
Posts: 2
Joined: Fri Jan 26, 2018 8:12 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby EliasonAB » Sat Jan 27, 2018 7:22 am

I am having this problem now. I use lds.org to read scriptures and make footnotes and journal entries, but the past several days, I get the message "My Study Tools are currently unavailable." What should I do?

klapplegate
New Member
Posts: 1
Joined: Sat Jan 27, 2018 6:11 pm

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby klapplegate » Sat Jan 27, 2018 6:43 pm

Same problem here. I am in lds.org on Safari on my MacBook Pro.

mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 10:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby mahubble » Sun Jan 28, 2018 7:46 am

Same problem here. I can see my highlights and notes on my computer, but can't add new notes. I'm logged in, and have tried rebooting, but if I try to edit or add, I get the popup, 'My Study Tools are currently unavailable". This has been the case for the past 3 days. Gospel Library seems to be working fine. It's just lds.org that's broken.


Return to “Notes and Journal, and Online Scriptures”

Who is online

Users browsing this forum: No registered users and 1 guest