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Study notebook bar not showing up on PC

Posted: Sun Sep 13, 2015 4:32 pm
by SidneyMiller
When I login and go to a conference address, or anything else, my notebook tool bar does not show up. I can bring the notebook up by itself, but I am unable to highlight, tag, or make notes as I am studying. Does anyone know what I may need to do to bring the toolbar up?

Re: Study notebook bar not showing up on PC

Posted: Sun Sep 13, 2015 5:00 pm
by russellhltn
Being able to take notes depends on the material being formatted to allow it.

Re: Study notebook bar not showing up on PC

Posted: Sun Sep 13, 2015 5:07 pm
by tbnelson777
I'm in 3 Nephi chapter 1, and the study toolbar is not appearing for me. I can see annotated verses in the mobile phone application.

Re: Study notebook bar not showing up on PC

Posted: Sun Sep 13, 2015 5:11 pm
by lmcguire
Sidney,

I can confirm the study notebook isn't working. From another thread, it looks probable that some server went down on Friday, and it won't likely be fixed until working hours tomorrow (Monday).

FWIW,

Liz

Re: Study notebook bar not showing up on PC

Posted: Sun Sep 13, 2015 6:28 pm
by Melanders5
I was worried that it was just me. Thanks for the info Liz.

Re: Study notebook bar not showing up on PC

Posted: Mon Sep 14, 2015 8:08 am
by annadailey
Thanks for this. I wondered why I wasn't getting the footer bar this weekend. Tried refreshing, clearing cache, (of course having signed in), etc. I'll try again tonight or tomorrow and see if it's fixed. Other sites & boards I'm familiar with announce such things in a site updates/news feed. Is there a page where downtime for a feature or other temporary technical problems with LDS.org are announced so I can check there first in future? I didn't see one listed among the message boards here, but I haven't delved too deeply yet.

Re: Study notebook bar not showing up on PC

Posted: Mon Sep 14, 2015 8:20 am
by mevans
Even if downtime was announced, I don't think this downtime was planned, and people probably aren't even aware of it. I hope they figure it out today. I could send feedback, but they seem to be weeks behind right now in responding to feedback.

Re: Study notebook bar not showing up on PC

Posted: Mon Sep 14, 2015 12:28 pm
by kctonga
Still down. Been down for several days. Hope they fix the problem soon.

Re: Study notebook bar not showing up on PC

Posted: Mon Sep 14, 2015 1:56 pm
by barkeraj
We thought we had this fixed this morning, but our server caches don't seem to be clearing. Looking into it.

Re: Study notebook bar not showing up on PC

Posted: Tue Sep 15, 2015 3:47 am
by jacobalexandersmith
@barkeraj

It wasn't working for me on Sunday, but it worked on Monday. Today it's not showing the study bar again. I can still highlight and mark and annotate on my phone, so it isn't hindering my study but just wanted to let you know it was working at some point, if that makes a difference to sorting the problem.