Study notebook bar not showing up on PC

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
SidneyMiller
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Study notebook bar not showing up on PC

Postby SidneyMiller » Sun Sep 13, 2015 3:32 pm

When I login and go to a conference address, or anything else, my notebook tool bar does not show up. I can bring the notebook up by itself, but I am unable to highlight, tag, or make notes as I am studying. Does anyone know what I may need to do to bring the toolbar up?

russellhltn
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Re: Study notebook bar not showing up on PC

Postby russellhltn » Sun Sep 13, 2015 4:00 pm

Being able to take notes depends on the material being formatted to allow it.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

tbnelson777
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Re: Study notebook bar not showing up on PC

Postby tbnelson777 » Sun Sep 13, 2015 4:07 pm

I'm in 3 Nephi chapter 1, and the study toolbar is not appearing for me. I can see annotated verses in the mobile phone application.

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lmcguire
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Re: Study notebook bar not showing up on PC

Postby lmcguire » Sun Sep 13, 2015 4:11 pm

Sidney,

I can confirm the study notebook isn't working. From another thread, it looks probable that some server went down on Friday, and it won't likely be fixed until working hours tomorrow (Monday).

FWIW,

Liz

Melanders5
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Re: Study notebook bar not showing up on PC

Postby Melanders5 » Sun Sep 13, 2015 5:28 pm

I was worried that it was just me. Thanks for the info Liz.

annadailey
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Re: Study notebook bar not showing up on PC

Postby annadailey » Mon Sep 14, 2015 7:08 am

Thanks for this. I wondered why I wasn't getting the footer bar this weekend. Tried refreshing, clearing cache, (of course having signed in), etc. I'll try again tonight or tomorrow and see if it's fixed. Other sites & boards I'm familiar with announce such things in a site updates/news feed. Is there a page where downtime for a feature or other temporary technical problems with LDS.org are announced so I can check there first in future? I didn't see one listed among the message boards here, but I haven't delved too deeply yet.

mevans
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Re: Study notebook bar not showing up on PC

Postby mevans » Mon Sep 14, 2015 7:20 am

Even if downtime was announced, I don't think this downtime was planned, and people probably aren't even aware of it. I hope they figure it out today. I could send feedback, but they seem to be weeks behind right now in responding to feedback.

kctonga
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Re: Study notebook bar not showing up on PC

Postby kctonga » Mon Sep 14, 2015 11:28 am

Still down. Been down for several days. Hope they fix the problem soon.

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barkeraj
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Re: Study notebook bar not showing up on PC

Postby barkeraj » Mon Sep 14, 2015 12:56 pm

We thought we had this fixed this morning, but our server caches don't seem to be clearing. Looking into it.

jacobalexandersmith
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Re: Study notebook bar not showing up on PC

Postby jacobalexandersmith » Tue Sep 15, 2015 2:47 am

@barkeraj

It wasn't working for me on Sunday, but it worked on Monday. Today it's not showing the study bar again. I can still highlight and mark and annotate on my phone, so it isn't hindering my study but just wanted to let you know it was working at some point, if that makes a difference to sorting the problem.


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