Can't access "tags"

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
rdtenney8
New Member
Posts: 5
Joined: Sat Oct 04, 2014 5:24 am

Can't access "tags"

Postby rdtenney8 » Sun May 10, 2015 6:17 pm

As of today, I seem to have lost the ability to search by the tags I have used to create my own topical lists. From the "Notes" section, I only see the Notebooks and "All items". But clicking on the All Items brings me right back to the same place. I can still create new notes with tags. I just can't retrieve the highlighted items based on my tags.
Any suggestions?

mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Can't access "tags"

Postby mevans » Mon May 11, 2015 2:09 am

I've found the "Notes" tool to be fairly erratic for a while. Sometimes you get the tag you click on and other times you don't.

I suggest you post your question in the "Notes and Journal and Online Scriptures" forum, as it's targeted to the Notes tool. You might find better discussion there.

russellhltn
Community Administrator
Posts: 20757
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't access "tags"

Postby russellhltn » Mon May 11, 2015 2:18 am

mevans wrote:I suggest you post your question in the "Notes and Journal and Online Scriptures" forum, as it's targeted to the Notes tool.

No need. The thread has been moved.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

User avatar
lmcguire
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Joined: Wed Jun 15, 2011 3:12 pm
Location: West Jordan, Utah
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Re: Can't access "tags"

Postby lmcguire » Mon May 11, 2015 8:31 am

It started that way when I loaded it just now (no "Types" or "Tags" section) then (either because of a delay or because I clicked "show all" under Notebooks), they showed up. First time I've seen that.

FWIW,

Liz

rdtenney8
New Member
Posts: 5
Joined: Sat Oct 04, 2014 5:24 am

Re: Can't access "tags"

Postby rdtenney8 » Tue Jun 02, 2015 5:28 am

I was planning on posting back here that all my tags reappeared. I was not sure how the menu changed or what I had done. That was until yesterday.
Now, as quickly as they appeared, they are gone again. It is so frustrating. My tags are the way I have organized my thoughts as I use the online scriptures for a few years now.
I hope that this is soon resolved.
I am going to post a second and related question about tags in the Windows 8.1 app.

ebyers
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Posts: 5
Joined: Fri Jun 05, 2015 4:44 am

Re: Can't access "tags"

Postby ebyers » Fri Jun 05, 2015 4:54 am

Not just tags, but the search capability is challenged as well. When I select "All Items" and search, sometimes it works, sometimes it doesn't. When I select certain topics in my notebook, sometimes it populates, some times it doesn't. Very frustrating. Instead of getting study time when I sit down early morning, I end up trying to figure out what's wrong - and then my study time is gone.


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