Notes and Journal Toolbar not showing up ever

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
MichaelRowan
New Member
Posts: 2
Joined: Thu May 01, 2014 1:09 pm

Notes and Journal Toolbar not showing up ever

Postby MichaelRowan » Mon May 12, 2014 12:30 pm

So I'm very familiar with how to use the notes and journals on lds.org. And just for the record i'm 25 and in college and not computer illiterate.

For the past few weeks for some reason the notes and journal toolbar that normally shows up at the bottom of the page when studying scriptures is not there. And I can't highlight or write notes on a specific passage. Its not an on/off problem either, it simply is never there anymore.
Notes:
I'm using a Macbook Pro OSX 10.7.5
I've tried it with different browsers etc.
I've tried scriptures, conference talks etc.
Tried clicking show footnotes and turning that on and off to see if it did anything but didn't

Could having Netnanny on my computer have anything to do with it? I don't see why it would but the only changes i've made to my computer recently is updating to the New Net Nanny.

Any help on what might be the problem would be nice.

mevans
Senior Member
Posts: 1280
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Notes and Journal Toolbar not showing up ever

Postby mevans » Wed May 14, 2014 1:31 pm

I occasionally have problems with the journal toolbar and highlighting not working, but not at the level you're experiencing (completely not working anymore).

You did observe the change with Net Nanny, which could be a clue. I suggest trying the following:
  • Find a different computer and log in to lds.org with your LDS Account. Verify that you get the toolbar and related items on that computer. If it's not working there, then come back here with that information and someone might have ideas about what to do.
  • Can you disable Net Nanny on your computer? If so, disable it and see if the toolbar works. If it works, re-enable it and see if it goes away again.
  • Look at the Net Nanny settings/preferences. Looking at the Net Nanny web site, I see that in the latest version they added filtering for https sites. When you're logged in to LDS.org with your LDS Account, you are using https. Behind the scenes, I believe the highlighting is contacting a web service. It's possible that Net Nanny blocks this connection and you might need to configure Net Nanny to allow all access to it.
  • You might need to contact NetNanny support to see if they can help.

Feel free to post back here with your findings.

MichaelRowan
New Member
Posts: 2
Joined: Thu May 01, 2014 1:09 pm

Re: Notes and Journal Toolbar not showing up ever

Postby MichaelRowan » Wed May 14, 2014 3:38 pm

the filtering for the https was indeed the issue. What's crazy is that I took off the https filtering option yesterday hoping it would solve the problem of my computer running so slow(because it didn't with the old net nanny). Then I saw your reply and went to LDS.org to check and it worked! Thanks man!


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