Unable to save new journal entry

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
kspickard
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Joined: Fri Feb 08, 2013 12:35 am
Location: El Cajon, CA

Unable to save new journal entry

Postby kspickard » Fri Feb 08, 2013 1:04 am

Please forgive me if this is not the proper place to submit issues of this nature.

It appears the save functionality for new journal entries is broken. Note that the behavior is consistent in Safari, Chrome, and Firefox.

To reproduce:

1.) Navigate to http://www.lds.org/
2.) Select the "Sign In/Tools dropdown, and select the blue "Sign In" button at top of list.
3.) Authenticate using your LDS Account credentials.
4.) (Having been redirected back to the main page) select the "Notes and Journal" item at top of list from the "<User's name>/Tools" dropdown.
5.) Select the "Add journal entry" link.
6.) Enter values for the "Name" and "Journal entry" fields
7.) Select the "Save" button.

The button text should then change from "Save" to "Saving..." and display a spinner indefinitely.

Looking a bit behind the scenes using Firebug or the like, it appears the "Save" button's target:

/study-tools/ajax/highlight/saveOne?lang=eng&clang=eng&callback=<jQuery ID>

does not exist and is returning HTTP status 500.

kjcastleton
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Posts: 1
Joined: Fri Feb 08, 2013 6:18 am

Re: Unable to save new journal entry

Postby kjcastleton » Fri Feb 08, 2013 6:19 am

I have been experiencing the same problem the past 2 days. Is this issue being addressed?

sdarlingt07
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Posts: 1
Joined: Fri Feb 08, 2013 6:25 am

Re: Unable to save new journal entry

Postby sdarlingt07 » Fri Feb 08, 2013 6:28 am

Have been unable to save journal entries for the past two days.
In the past I have had problems with bookmarks too. I have been able to delete old book marks and then save a new one. I do not want to delete journal entries to be able to save new journal entries.

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aebrown
Community Administrator
Posts: 14685
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Unable to save new journal entry

Postby aebrown » Fri Feb 08, 2013 9:26 am

This is the same problem as has been reported in Scripture marking not working. That problem has been escalated.

kspickard
New Member
Posts: 3
Joined: Fri Feb 08, 2013 12:35 am
Location: El Cajon, CA

Re: Unable to save new journal entry

Postby kspickard » Fri Feb 08, 2013 10:28 am

Same problem -- I had a feeling, aebrown. :-) Thanks for the update!

canadianmidwife
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Posts: 1
Joined: Sat Feb 16, 2013 1:06 am

Can't save journal entry

Postby canadianmidwife » Sat Feb 16, 2013 1:07 am

Hi,
I created a journal entry and hit save. It is perpetually trying to save the entry and going no where. Help. I really like the online journaling on my computer.
Thanks

Harding81
New Member
Posts: 1
Joined: Sat Feb 16, 2013 3:55 pm

Trouble Saving Journal Entries

Postby Harding81 » Sat Feb 16, 2013 4:00 pm

I have been attempting to save journal entries in my Notes and Journal since yesterday, February 15th and it isn't working. It allows me to type my content and when I push save it just spins as if it is attempting to save it but never does. I have tried inputing entries on a couple of different computers and the issue is the same. How do I resolve this situation? I really need these journal entries for a lesson I am teaching tomorrow. Thanks for your help.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Moderator note

Postby jdlessley » Sat Feb 16, 2013 10:47 pm

[Moderator note: The previous post was merged with this thread since both topics are the same.]
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

andjen3
New Member
Posts: 1
Joined: Sun Feb 17, 2013 9:08 am

Re: Can't save journal entry

Postby andjen3 » Sun Feb 17, 2013 9:11 am

I am having the same problem
I created a journal entry and hit save. It is perpetually trying to save the entry and going no where.

billtayler
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Posts: 1
Joined: Sun Feb 17, 2013 10:40 am

Re: Can't save journal entry

Postby billtayler » Sun Feb 17, 2013 10:40 am

Same problem here... This happened about a week ago and it started working again after about three days.


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