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Online donations not working

Posted: Sun May 19, 2019 11:03 pm
by kristano
Online donations is only allowing me and my family to view previous donations. Method to add donations missing.

Re: Online donations not working

Posted: Mon May 20, 2019 1:47 am
by russellhltn
Did you move? On-line donations are only available in some countries.

Re: Online donations not working

Posted: Mon May 20, 2019 9:37 am
by kristano
Aha! We live in England and it is my daughter visiting from US having problems. I’ll check in to that. Thank you!

Re: Online donations not working

Posted: Mon May 20, 2019 11:01 am
by lajackson
If her membership record has not moved, she should still be able to donate as usual. If her membership record moves, perhaps because she will be there for a while, she should contact the Donations department, and they will be able to set her account so that she can still donate, but she must still be using a U.S. banking account to do it.

Also, make sure she is hitting the U.S. church site, and not the British one.

Re: Online donations not working

Posted: Mon May 20, 2019 11:03 am
by kristano
Thank you!