Online donations not working

Discussions about the Online Donation system.
kristano
New Member
Posts: 3
Joined: Fri Jul 21, 2017 10:09 am

Online donations not working

Postby kristano » Sun May 19, 2019 10:03 pm

Online donations is only allowing me and my family to view previous donations. Method to add donations missing.

russellhltn
Community Administrator
Posts: 26184
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Online donations not working

Postby russellhltn » Mon May 20, 2019 12:47 am

Did you move? On-line donations are only available in some countries.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

kristano
New Member
Posts: 3
Joined: Fri Jul 21, 2017 10:09 am

Re: Online donations not working

Postby kristano » Mon May 20, 2019 8:37 am

Aha! We live in England and it is my daughter visiting from US having problems. I’ll check in to that. Thank you!

lajackson
Community Moderators
Posts: 8578
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Online donations not working

Postby lajackson » Mon May 20, 2019 10:01 am

If her membership record has not moved, she should still be able to donate as usual. If her membership record moves, perhaps because she will be there for a while, she should contact the Donations department, and they will be able to set her account so that she can still donate, but she must still be using a U.S. banking account to do it.

Also, make sure she is hitting the U.S. church site, and not the British one.

kristano
New Member
Posts: 3
Joined: Fri Jul 21, 2017 10:09 am

Re: Online donations not working

Postby kristano » Mon May 20, 2019 10:03 am

Thank you!


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