Unregistered donation
Posted: Thu Sep 07, 2017 6:50 pm
I'm from Brazil, Ipiranga Stake, Belém ward.
I've started using the online resource to pay my donations since May.
The thing is that one of my donations is not registered, which is, in fact, the first one I made on May 7th.
I received an e-mail from the web site corfirming that my donation was registered on May 9th.
Today, after making other donation, I decided to check all the previous ones and I got surprised when I realized that May's donation was not registred.
I double checked my inbox and It's written on the e-mail (attached) that my donation has been registred. I also checked my bank account and there is the payment voucher (also attached).
I've already taked to the bishop's counselor and he said that donation os not registred.
I would like to know the reason why my donation has not been registred. I need support to solve this issue.
I've started using the online resource to pay my donations since May.
The thing is that one of my donations is not registered, which is, in fact, the first one I made on May 7th.
I received an e-mail from the web site corfirming that my donation was registered on May 9th.
Today, after making other donation, I decided to check all the previous ones and I got surprised when I realized that May's donation was not registred.
I double checked my inbox and It's written on the e-mail (attached) that my donation has been registred. I also checked my bank account and there is the payment voucher (also attached).
I've already taked to the bishop's counselor and he said that donation os not registred.
I would like to know the reason why my donation has not been registred. I need support to solve this issue.