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Donation submitted twice

Posted: Mon Jul 03, 2017 1:17 pm
by Plalexander08
My online donation said it didn't go through, so I resubmitted and now it's going through twice. Is this really my only option for help???

Re: Donation submitted twice

Posted: Mon Jul 03, 2017 3:03 pm
by lajackson
Plalexander08 wrote:Is this really my only option for help???
No. In fact, no one here will be able to help you at all. This is just a user-to-user forum.

Email donations@ldschurch.org for assistance, unless you are able just to let the two donations go through and be a little bit ahead of your planned contributions.

Re: Donation submitted twice

Posted: Mon Jul 03, 2017 3:08 pm
by eblood66
If the donation still shows as Processing under Donation History then you can still cancel the donation online. See question 19 in the Online Donations FAQ for details.

Otherwise use the email address that lajackson mentioned or ask your ward clerk to contact the global service center on your behalf.