Donation submitted twice

Discussions about the Online Donation system.
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Donation submitted twice

Postby Plalexander08 » Mon Jul 03, 2017 12:17 pm

My online donation said it didn't go through, so I resubmitted and now it's going through twice. Is this really my only option for help???

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Re: Donation submitted twice

Postby lajackson » Mon Jul 03, 2017 2:03 pm

Plalexander08 wrote:Is this really my only option for help???

No. In fact, no one here will be able to help you at all. This is just a user-to-user forum.

Email for assistance, unless you are able just to let the two donations go through and be a little bit ahead of your planned contributions.

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Re: Donation submitted twice

Postby eblood66 » Mon Jul 03, 2017 2:08 pm

If the donation still shows as Processing under Donation History then you can still cancel the donation online. See question 19 in the Online Donations FAQ for details.

Otherwise use the email address that lajackson mentioned or ask your ward clerk to contact the global service center on your behalf.

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