Donation page not loading

[slfarnsworth]

I'm trying to log in to make a donation for the first time. When I click the donation option in the drop down, it opens a new page, but nothing ever loads - it's simply blank, but with the usual lds.org tabs at the top. I also notice that the URL includes "error" -something isn't loading correctly! Please help!

[lajackson]

Make sure that you have an email address associated with your LDS Account. This is the most common problem that causes the error you are seeing.

It that does not solve it, ask your ward clerk to help you contact the Global Service Center.

[churchstuff.123]

Same for me, and there was nothing wrong with my account. I did enter in and verify my email and still the problem remained.

[forbhw31]

I've been trying to pay our tithing for about a month using my husbands account name & password & then using mine. When I get to the donation page the little blue strip show up with "loading" but it never stops "loading". It's frustrating. I've paid online for a couple of years. What is the solution? BHWard

[tylerwilcock]

When I opened the donations page it came up with an error because I didn't have an email address liked with my account. I changed the email account settings via the link and saved it. I did this several times until the error went away. But it was just a blank page like described above.

[dwaynegentry]

I am signed into my account but when I go to donations it says loading, but does not progress. It has been saying loading all morning. I refreshed and went out of the site and back in. Is there a problem with the page for everyone?

[jdlessley]

There are two common issues that may affect your browsing experience. One is a cookie build up that causes difficulties with loading pages. To see if that is the issue, try to use your browser incognito window, or private window. If this solves the issue then delete all cookies for the Church website for better future website access, until cookies build up again. The other issue, which is the most likely, is due to the number of users attempting access on high load days, like Sunday. A work around is to try later in the day, or on another day during the week.

[joscarlett]

Here's my email. [email address removed]

[jdlessley]

Here's my email. [email address removed]

The Tech Forum is open to the public and anything posted here is visible to anyone worldwide to view, and use as they desire. Removing it protects your privacy and potential use by those who would have less than honorable intentions.

The Tech Forum is not official Church support. No one here can do anything regarding your Church account. If you were expecting someone from support to contact you by email then I am sorry to say that will not happen for the reasons stated above.

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