Setting up online donations

Discussions about the Online Donation system.
lindseyfguerrero
New Member
Posts: 1
Joined: Mon Jun 05, 2017 3:46 pm

Setting up online donations

Postby lindseyfguerrero » Thu Jun 08, 2017 4:26 pm

Hi, I'm having a lot of difficulty signing up for the online donations. I have filled out all my baking information, and have read the authorization and acknowledgment but I am unable to click on the "I Agree" button to continue to saving my information. There are no red fields to indicated I have incorrectly entered my information so I'm unsure why I am having this problem. Thanks

lajackson
Community Moderators
Posts: 7125
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Setting up online donations

Postby lajackson » Thu Jun 08, 2017 6:59 pm

lindseyfguerrero wrote:I am unable to click on the "I Agree" button to continue to saving my information.

It is hard to know for sure, but one common reason is that you do not have an email address associated with your LDS Account. Check there, then come back to Donations and try again.

If that does not work, you will probably need to contact donations@ldschurch.org for further assistance.

russellhltn
Community Administrator
Posts: 22849
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Setting up online donations

Postby russellhltn » Thu Jun 08, 2017 8:15 pm

If nothing is outlined in red, I'd suggest scrolling all the way to the bottom of the "Authorization and Acknowledgment" window. Some systems won't let you proceed if it's clear you couldn't have read all the terms and conditions.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

conniedixon
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Posts: 0
Joined: Wed Jul 12, 2017 6:23 pm

Re: Setting up online donations

Postby conniedixon » Wed Jul 12, 2017 6:27 pm

I have entered my 9-digit routing number which I verified with my bank (USAA) and I continue to receive an error message stating it's an invalid routing number. Therefore I cannot proceed and make my donations online. Not a happy camper with your system right now. :(

russellhltn
Community Administrator
Posts: 22849
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Setting up online donations

Postby russellhltn » Wed Jul 12, 2017 6:37 pm

What kind of account? I know I've set up a link to a USAA personal checking account in the past with no problems. (Well, one problem - it wasn't the checking account I intended to set up. :oops: )
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lmorris05
New Member
Posts: 1
Joined: Wed Jul 12, 2017 7:03 pm

Re: Setting up online donations

Postby lmorris05 » Wed Jul 12, 2017 7:07 pm

I am getting the same error message and I also confirmed the routing number with my bank

lajackson
Community Moderators
Posts: 7125
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Setting up online donations

Postby lajackson » Wed Jul 12, 2017 8:12 pm

lmorris05 wrote:I am getting the same error message and I also confirmed the routing number with my bank

After you and others with this problem have carefully verified that you are correctly typing in the bank routing number, if it still does not work, I would suggest you send an email to donations@ldschurch.org and ask for assistance. This will also alert them in case there is a problem with a back end server or some other issue with the setup process.

But Donations works with routing numbers from every major bank in the country, including the one mentioned here. So either there is a typographical error, or there is a problem processing the information as the account is being initially set.


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