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Donation link won't load

Posted: Tue Apr 11, 2017 8:41 pm
by HoneyDew
I always use the online donation link and now it won't load. I have tried on my phone and the computer. I am able to access all other features with no problem. I am shown that an attempt is being made to open the link, but it never opens. Never had a problem before.

Re: Donation link won't load

Posted: Tue Apr 11, 2017 9:42 pm
by russellhltn
I just tried it and it seems to be working for me.

Re: Donation link won't load

Posted: Wed Apr 12, 2017 2:11 pm
by sbradshaw
Do you have an email address recorded for your account at LDSAccount.LDS.org?

Re: Donation link won't load

Posted: Thu Apr 13, 2017 3:25 pm
by sethhcrockett@gmail.com
I'm having a similar problem. My account will load donations fine, but my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...
It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!"

Re: Donation link won't load

Posted: Thu Apr 13, 2017 4:24 pm
by lajackson
sethhcrockett@gmail.com wrote:my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...
Does he have an email address recorded?

Re: Donation link won't load

Posted: Mon Apr 17, 2017 1:34 pm
by kerrihairy
Iam having the same problem with donation link. There is a blue bar that says loading and it does not do anything. Help

Re: Donation link won't load

Posted: Mon Apr 17, 2017 4:16 pm
by mfmohlma
sethhcrockett@gmail.com wrote:...my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...
My 12-year-old son would like nothing more than to have this work as well. The donations site is for 13 and older.

Re: Donation link won't load

Posted: Mon Apr 17, 2017 5:27 pm
by gravyson
Been having the same problem for 2 weeks now. Everything else works fine on the website except for the donations section. It just says that it's loading, but never does. I already have a confirmed email address. Been using the online donations section for months just fine; it just decided to stop working for some reason a couple weeks ago. Please help!

Re: Donation link won't load

Posted: Wed Apr 19, 2017 9:09 am
by laurieme77
I am having the same problem (donation page not loading). And yes, I have an email address and have been using the site for a year with no problem. Is this a systemwide bug? Or maybe since I updated my OS? I'd love any advice you can give for getting it up and running - I love the ability to pay online! Thank you!

Re: Donation link won't load

Posted: Tue Apr 25, 2017 12:54 pm
by shellberr83
Same problem here. Have been paying online for over a year and it worked just fine earlier this month using the same computer. Please get it fixed! :)