Donation link won't load

Discussions about the Online Donation system.
HoneyDew
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Joined: Tue Apr 11, 2017 7:38 pm

Donation link won't load

Postby HoneyDew » Tue Apr 11, 2017 7:41 pm

I always use the online donation link and now it won't load. I have tried on my phone and the computer. I am able to access all other features with no problem. I am shown that an attempt is being made to open the link, but it never opens. Never had a problem before.

russellhltn
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Location: U.S.

Re: Donation link won't load

Postby russellhltn » Tue Apr 11, 2017 8:42 pm

I just tried it and it seems to be working for me.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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sbradshaw
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Re: Donation link won't load

Postby sbradshaw » Wed Apr 12, 2017 1:11 pm

Do you have an email address recorded for your account at LDSAccount.LDS.org?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

sethhcrockett@gmail.com
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Re: Donation link won't load

Postby sethhcrockett@gmail.com » Thu Apr 13, 2017 2:25 pm

I'm having a similar problem. My account will load donations fine, but my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...
It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!"

lajackson
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Re: Donation link won't load

Postby lajackson » Thu Apr 13, 2017 3:24 pm

sethhcrockett@gmail.com wrote:my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...

Does he have an email address recorded?

kerrihairy
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Joined: Mon Apr 17, 2017 12:31 pm

Re: Donation link won't load

Postby kerrihairy » Mon Apr 17, 2017 12:34 pm

Iam having the same problem with donation link. There is a blue bar that says loading and it does not do anything. Help

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mfmohlma
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Re: Donation link won't load

Postby mfmohlma » Mon Apr 17, 2017 3:16 pm

sethhcrockett@gmail.com wrote:...my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...

My 12-year-old son would like nothing more than to have this work as well. The donations site is for 13 and older.

gravyson
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Joined: Thu Apr 06, 2017 2:09 pm

Re: Donation link won't load

Postby gravyson » Mon Apr 17, 2017 4:27 pm

Been having the same problem for 2 weeks now. Everything else works fine on the website except for the donations section. It just says that it's loading, but never does. I already have a confirmed email address. Been using the online donations section for months just fine; it just decided to stop working for some reason a couple weeks ago. Please help!

laurieme77
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Joined: Wed Apr 19, 2017 8:06 am

Re: Donation link won't load

Postby laurieme77 » Wed Apr 19, 2017 8:09 am

I am having the same problem (donation page not loading). And yes, I have an email address and have been using the site for a year with no problem. Is this a systemwide bug? Or maybe since I updated my OS? I'd love any advice you can give for getting it up and running - I love the ability to pay online! Thank you!

shellberr83
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Joined: Tue Apr 25, 2017 11:52 am

Re: Donation link won't load

Postby shellberr83 » Tue Apr 25, 2017 11:54 am

Same problem here. Have been paying online for over a year and it worked just fine earlier this month using the same computer. Please get it fixed! :)


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