Missionary name in online drop-down

Discussions about the Online Donation system.
jaredlarsbell
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Joined: Wed Oct 12, 2016 6:46 pm

Missionary name in online drop-down

Postby jaredlarsbell » Thu Oct 13, 2016 10:44 am

I have a new family in the ward that has a new missionary in the field. The family is concerned that they cannot see their sons name in the drop down box when making a payment to the ward mission fund under his name. The missionaries records are located in our ward. Does it take a few months for this to update? If so I will inform the family to donate to the general ward mission fund until it appears.

russellhltn
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Location: U.S.

Re: Missionary name in online drop-down

Postby russellhltn » Thu Oct 13, 2016 11:02 am

Has his name appeared as a sub-category to Ward Missionary?

One issue people frequently stumble on is that missionary financial responsibility does NOT move with the membership records. Since they are a new family, I'm guessing the missionary paperwork was processed by the prior ward - and so his name is appearing in the prior ward's system - not your ward.

If that's the case, a clerk or bishop will need to call CHQ to get responsibility transferred. You wan work out an effective date of transfer so that the donations match the payments to SLC.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jaredlarsbell
New Member
Posts: 3
Joined: Wed Oct 12, 2016 6:46 pm

Re: Missionary name in online drop-down

Postby jaredlarsbell » Thu Oct 13, 2016 12:27 pm

His name does appear in the ward directory under the serving missionaries tab.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Missionary name in online drop-down

Postby russellhltn » Thu Oct 13, 2016 12:30 pm

jaredlarsbell wrote:His name does appear in the ward directory under the serving missionaries tab.

That has nothing to do with financial responsibility. That's what you need to resolve.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

scgallafent
Church Employee
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Location: Riverton, Utah

Re: Missionary name in online drop-down

Postby scgallafent » Thu Oct 13, 2016 12:32 pm

jaredlarsbell wrote:His name does appear in the ward directory under the serving missionaries tab.

That is different from the financial responsibility. Contact the Global Service Center and ask them to transfer the funding responsibility for that missionary to your ward.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Missionary name in online drop-down

Postby russellhltn » Thu Oct 13, 2016 12:45 pm

See if this helps: Help Center > Missionary Finances > Change in the missionary’s home ward

Again, missionary financial responsibility is independent of membership records.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jaredlarsbell
New Member
Posts: 3
Joined: Wed Oct 12, 2016 6:46 pm

Re: Missionary name in online drop-down

Postby jaredlarsbell » Thu Oct 13, 2016 12:55 pm

I called the mission office and they made the change.


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