online donation keeps rejecting after I moved to a different state

Discussions about the Online Donation system.
keaganmerlecase
New Member
Posts: 1
Joined: Sun Aug 28, 2016 7:03 pm

online donation keeps rejecting after I moved to a different state

Postby keaganmerlecase » Sun Aug 28, 2016 7:17 pm

I've used the online donation tool before and it has worked. After moving to a different state, it keeps rejecting my donations. I've checked with the bank to make sure the routing number didn't change since I moved. I know the bank details are correct. I'm not sure why it is rejecting it now. I've updated my address with my bank and my records show my correct address as well. Any ideas why it is rejecting it after the move? I've tried 4 times and I keep getting the email a few days after saying it was rejected.

russellhltn
Community Administrator
Posts: 20778
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: online donation keeps rejecting after I moved to a different state

Postby russellhltn » Sun Aug 28, 2016 7:36 pm

You might check with your bank. The transaction can be rejected by either end. Given the delay, it could be the bank.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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