Donation System unavailable

Discussions about the Online Donation system.
LarryRoth
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Donation System unavailable

Postby LarryRoth » Sun Jul 31, 2016 4:19 pm

I recently moved from an overseas military unit to a ward in California. Our records have been received and everything online appears to be connected to my new Stateside ward (directory, calendar, map, etc.). However, when I select the donation option, a pop-up states the system is not available in my area...only in the United States. Is there a lag time before the donation option is available?

lajackson
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Re: Donation System unavailable

Postby lajackson » Sun Jul 31, 2016 7:38 pm

While you were overseas, your account may have had a special setting to allow you to use online donations. Perhaps that setting is interfering now that you have returned.

I would send an email to donations@ldschurch.org and ask them to check it out for you. Explain that you were overseas and have now returned, but that online donations thinks you are not in the U.S. They should be able to fix you right up.

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sbradshaw
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Re: Donation System unavailable

Postby sbradshaw » Sun Jul 31, 2016 9:37 pm

Were your records just transferred in today? It's possible that there's a lag. Some scripts for permissions (for example, giving a clerk access to Leader and Clerk Resources after being added to their calling) run overnight.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

LarryRoth
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Re: Donation System unavailable

Postby LarryRoth » Sun Jul 31, 2016 9:42 pm

I wondered if that might be it. I'll give it a try tomorrow.

LarryRoth
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Re: Donation System unavailable

Postby LarryRoth » Mon Aug 01, 2016 7:55 am

It works this morning. And my daughter now shows up on LDS tools as a missionary from our new ward. Unfortunately, she doesn't show up on the donation slip, and the unit number doesn't work since it is in a foreign country. We'll get it all figured out eventually!

lajackson
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Re: Donation System unavailable

Postby lajackson » Mon Aug 01, 2016 8:09 am

LarryRoth wrote:It works this morning. And my daughter now shows up on LDS tools as a missionary from our new ward. Unfortunately, she doesn't show up on the donation slip, and the unit number doesn't work since it is in a foreign country. We'll get it all figured out eventually!

Missionary accounts do not transfer automatically. Your bishop/clerk will need to ask the Missionary Department to make the change if you will be providing the finances for her mission.

russellhltn
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Re: Donation System unavailable

Postby russellhltn » Mon Aug 01, 2016 10:33 am

LarryRoth wrote:my daughter now shows up on LDS tools as a missionary from our new ward.

But that's not the same as financial responsibility for the missionary. To change that, follow the advice given in the post above.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

LarryRoth
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Re: Donation System unavailable

Postby LarryRoth » Mon Aug 01, 2016 11:52 am

Unfortunately, I am aware of that, and have had terrible luck getting the switch made in the past. It never did happen for my first two missionaries. Was hoping I could just select the old ward's unit number. I'll get with the ward clerk. Thanks for your support!


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