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Login Issues

Posted: Thu Mar 31, 2016 5:34 pm
by wilsongenegaylord9
My wife's login works with family history, stake calendar, etc. , but will not open "donations ." She has her own email account. Suggestions ?

Re: Login Issues

Posted: Fri Apr 01, 2016 12:28 pm
by jdlessley
Moderator note: This thread was split from the Login Issues thread in the LDS Account forum since the topics are different.

Re: Login Issues

Posted: Fri Apr 01, 2016 12:35 pm
by russellhltn
When you say "will not open", what happens? Online donations are currently limited to members in the US (although some exceptions have been granted for those who are still using US bank accounts - like military.)

Re: Login Issues

Posted: Mon Apr 04, 2016 5:22 pm
by SparkyMartin
wilsongenegaylord9 wrote:My wife's login works with family history, stake calendar, etc. , but will not open "donations ." She has her own email account. Suggestions ?
When did she stop being able to login to Online Donations. I have researched this and discovered that your wife has been logged in to Online Donations before. Is she able to login to http://ldsaccount.lds.org? If she is still having trouble logging in, I recommend that she contact the Global Support Center. If you don't know the number, call the main switchboard at 801-240-1000 and they should be able to direct you/her to the right place.